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Reviews
Doug Spencer (09/20/2020)
Buying a new phone is almost as time consuming as purchasing a new car. Stopped by this store because it was convenient to our last stop before driving 1.5 hours home, it was 7pm and we were the only customers. Went in to upgrade my wife's phone and had no issues getting help to find the phone. Once the representative started activating the phone we started the wait. 1hr 15 mins later the new phone was still downloading IOS 14 and the rep had no other option for us than to wait. I finally got tired of waiting at 8pm and took the phone home. The representative said it was activated and only needed the IOS 14 update to work. The download of IOS 14 and restoration of a back-up took 30 mins. I then found out that the rep at this T Mobile store had never activated the SIM card in the phone. When I called T Mobile they quickly input the actual SIM PIN and activated the phone. Do not ask my why the rep at the actual store could not have done this?? I would like to believe that I could walk into a T Mobile store and walk out 30-45 mins later with a phone that would receive a call or a text. I do not need to sit is the store for 1-2 hours waiting on IOS updates and that BS. I do not know how a store cannot get the phone calling and texting without making us wait for IOS updates. I will not go to this store again.
Taylor Gunnell (07/14/2020)
We went in to do the ‘jump’ upgrade and ended up also adding another line etc (bunch of other things.) we went in about an hour and a half before close and ended up being there an hour after close to get everything transferred. Leslie worked with us and she was AMAZING. So so kind and patient even with staying later to help us get everything figured out. Very patient. The employees here are very awesome.
Tucker Hatch (10/25/2020)
I worked with Matthew. He went the extra mile to help me with preordering my phone and accessories. The other associates I worked with on other occasions were very friendly and helpful. If you are with T-mobile or looking to switch carriers, head on over to this store.
Utahtravels (09/12/2020)
Great experience going in to begin switching my plan over to T mobile. One of the employees Ryan was very helpful and had solid insight on the questions I had about phones, iPads, and plans.
Connie Reeve (10/20/2020)
The staff was very knowledgable and friendly. My concerns we handled in a timely manner ..thanks to a highly qualified staff particularly leslie I left with a big smile on my face
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