Purple

The Lehi showroom is very nice! It has a comfortable feeling like that of a spa. I really enjoyed purchasing my mattress at this location. The girls, especially Melva, are very knowledgeable and friendly. I looked into information about Purple beds online then decided to go in to try the beds! It was everything I expected and more! The in-store price was the same as online! I purchased the 3 and it took away all my back problems and, much to my surprise, slept very cool. I would definitely recommend it!

Mattress is comfortable. Showroom was empty. The shipping of my mattress came in 5 days. The customer service was alright, but we paid about 15% more coming here than we would have paid online. Save yourself the hassle and the money, and just buy online. Trust me.

The Lehi, UT Purple.com showroom is extremely helpful -- I highly recommend you visit their showroom before you buy a mattress online! I have severe spine degeneration, and after worsening pain, I decided that I needed to get a new bed. I did a lot of research, and on paper, Purple.com's hybrid mattress seemed to be the right for me. I chatted with a Purple representative online, and they recommended that I physically try out the bed before I make a decision. This surprised me because they were not trying to make a quick sale and suggested that I hold off my purchase until I could try out the mattresses in the showroom. I visited Purple.com's new Lehi showroom and their salesperson, Elise, helped me. Being a technology guy, I wanted to know what set Purple apart from the others. Elise was very knowledgeable and showed me how Purple.com's technology is unique. She asked good questions to help me decide which Purple mattress would be the best fit for me and asked me to try out all of the beds to feel the differences. I could not be happier with my experience at Purple.com's Lehi showroom. It is a very inviting room, all the employees are so friendly, and I never felt pressured to make a purchase; they just wanted to answer my questions and let me try out the mattresses. After having this experience, I would not think of buying a bed online without trying it first. The mattress that I had decided to buy before I visited the showroom is not the mattress I purchased; the one I bought was the perfect match for me and it was less money.

I tried both the purple 2 then the Purple 3 both gave me deep lower back aches and when I tried to return the second mattress they would not accept because it was less than two weeks over the timeframe but did not offer any solution either! terrible product does not distribute pressure better than competition as claimed total gimmick , not developed by NASA scientists as claimed according to a sleep expert I consulted was actually a different company before it was Purple has a firmer waffle material and Purple does not last as long either , guess you get what you pay for , next trying Tempur-Pedic my experience is already better with their product!!

Terrible customer service. If you have any type of issue you will wait weeks for a basic response. They must have thousands of complaints daily.. Still waiting a week for a basic reply. Their beds should be less than $1k based on quality. We have had the bed a little less than 4 months and it is already falling apart and they wont even reply to our support ticket. Buyer Beware they do not stand by their product.