Cabinets To Go

Very similar to other reviews. They seemed great at first. They got my money and their customer service went out the window. Very poor attitudes from the showroom people in both Manchester, NH and Scarborough, ME. They were useless when it came to actually building the cabinets. Terrible business. Stay away

Order and pickup seemed to go ok initially, but zero service or help afterwards. One of the cabinet drawers came with the incorrect parts, no response from corporate to get the correct parts.nDue to extended shipment time (understandable with Covid19), ended up substituting a 3 draw $1,000 cabinet with a $500, cabinet with doors. I have not been able to get a refund for the substitute. The store says go to corporate and does not answer emails, corporate says talk to the store. Next step is to open a dispute with the credit card company.nnCabinets themselves are meh, they are made in China and Vietnam the finish between the two are not exact. Most of the items are from Vietnam the plywood has lots of voids in it, such that when drilling the drill will either drill through something or just go straight through like nothing. The Chinese cabinets are more solid and seem to be made with a much better plywood.nnI would not recommend Cabinets to Go, if anything is amiss or wrong there will be no resolution. The life time warranty is BS.

Sub-par materials, poor customer service and no in house installation team. Basically scammed my mother out of 1,500 dollars for cheap plywood. Could have bought better at Ikea for less.

Very unpleasant experience with this company. If you can find another company that cares about customer service I would highly suggest it. Sales rep. Changed my order and guarantee my microwave would fit in the cabinet you changed. But what do you know. It’s not even close. Company won’t do anything to help me out.

Absolutely horrible service. At least from our salesperson Allan. From the start they charged us a $100 to do a measurement of space, which was not done correctly and multiple times during the build phase i had to provide measurement. No credit was ever given due to their contractor not providing them with the correct measurements.nnWhen we finally got the right order put together ( Multiple errors over the 4 weeks of trying to get the right build put together) and we received our cabinet it was the toward end or March. Allen for whatever reason had ordered a lot of items that we did not need and when the state shut down and Cabinets to go were not open / answering phones our 30 day return lapsed. Once state opened partially we tried to return items that our salesmen over built and did not need he exclaimed our 30 day policy is expired. He then proceeded to tell me if we had bought anything next door at lumber liquidators we would be worse off. I quickly pointed out we bought our flooring from Lumber liquidators in the begging of March and just returned extra flooring with no issue on May 27th and tried to return the kitchen items at same time and Cabinets to go was still closed.nnBuyer beware with the service of this company. Awful, awful. The product so far is ok, but we only have had it for a few months. I hate to see if we have to actually use the lifetime warranty should something break as this company does not seem to stand behind their product or their mistakes very well.nnI am guessing i have nearly 500 dollars plus for something our Salesmen Alan over built and will not take back and wonder if they are paid on commission for what they sell as they would incentive's them to always over order when building and screwing the customer by not taking material back when the problem is identified. Even worse you use one of their contractors who wanted double the price of a highly skilled finished carpenter that installed these.nnI will never go back nor every recommend at least the Manchester NH store to ANYONE. Not even my worse enemy.nnWe tried to work with them, but they don't care the state was shut down and out of my control.nnAgain NEVER, NEVER buy from them to save yourself a lot of aggravation.nnRon Desrosiers