Staples

I called this location prior to entering to ensure they wore able to take documents that needed to be shredded and I was assured they would have someone help me. I informed the associate on the line that I was at the location and I would be right in. When I entered the location I was told I needed to wait almost 20 minutes for a associate to get to work. During times like these where it is vital to limit our interactions I feel this was unnecessary and could have easily been prevented. I will be going to other locations with a different company moving forward.

Placed an online order at approximately 4:00pm on 7/6/20. Made sure item was in stock, waited for confirmation email that item was “ready for pickup” and headed to the store (43 minute drive). Arrived to find store empty except for one customer at checkout. Was ignored for 3 minutes by employee in Online Pickup section. Once gaining his attention he says with extreme disgust “ can I help you sir?” Explain my reason for visiting and he walked away not saying a word to me. He walks to checkout area to talk to cashier and is in no hurry. He walks back across front of store, past me and heads for rear of store. I ask sarcastically, “are you going to assist me or just continue to ignore me?” The elderly male staff shouts back “I have to get a scanner.” I loudly tell him to get a manager while he’s at it. He returns, enters the work area and proceeds to fiddle with the scanner for at least 4 minutes with not a word. I ask what he is doing, why it’s taking so long and where is the manager? He gets on intercom and rudely says “I need a manager up here because a customer wants to complain about me.” Up comes the manager who is non chalant and low energy. I explain the fact that this man is rude, untrained and clearly in need of assistance. The mgr states he has to scan the package and it’s a new process. When challenged he stated that the item isn’t paid for until it’s scanned. I showed him a charge on my credit card made two hours prior by Staples and asked if I cud take my package. At this point the employee and a angry and tossed the scanner stating “ I can’t log on.” I asked if I could take my item and the manager starts explaining that the item was shipped from another store???? I said, no it wasn’t I ordered it 45 minutes ago and drive here to get it. Terrible customer service, incompetent and rude staff and a condescending and inexperienced manager. Won’t be back will wait two days for Amazon to deliver!!!!!!

Dalton was AMAZING needed a computer ASAP for school and he got it all set up and ready in under 2 hours when it typically takes a day. Gave me amazing deals was honesty and was very clear when explaining everything because I am not a Tech person. Funny and was super personable. Carly the cashier was not so great on the other hand. She was rude pushy and texting in front of everyone interrupted to ask about her lunch. I would 100% go back there but most definetely ask to work with Dalton.

Came here for assistance on shipping a package through UPS in the store. Was helped immensely by Jay. Highly recommend coming here if you don’t know much about shipping!!!

Update: the package I dropped off was lost. No one knows where it is. No one is taking credit for loosing it either. So disappointed.