Katrina Salon & Spa

my personal experience with this salon. First impression was wonderful. Front desk is very welcoming and friendly. I had an appointment set up with Kelly. she was also very nice and friendly. you could tell that she's been doing her job for a while she was very confident when speaking. I had a consultation for my hair to receive hair extensions. I'm a bit indecisive and couldn't tell what color matched my hair color because i did NOT want to color my hair. she helped and she made the decision for me. I trusted her. The day the service came she installed the extensions. the service was fine but the color was NOT correct. by the time I got home I went in the mirror and started to play with my new hair. I noticed that the color was very wrong my hair is ash brown and these extensions that Kelly picked for me were a warm red brown. totally did not match. I was unhappy to say the least. I then went in again to speak with someone else about my options. Spoke with a different stylist since Kelly was off. She was SUPER sweet and very understanding. but at this time I just wanted them to take the extensions out. This is where the nightmare began. I was told the owner Katrina will be calling me to further discuss what was going on. I received a phone call from Kelly the stylist that did my hair from her personal number. She asked me what was going on. The moment I told her how unhappy I am she began to yell at me I asked her why she is yelling at me. I asked her several time to stop yelling. She was getting very angry and mad. I found this VERY UNPROFESSIONAL.nKatrina the owner then called me up and we spoke. We had a decent conversation. I told her i wanted to take the extensions out and she was explaining that we can color them. But i did not want to color my hair or mess anymore with the extension. I requested at least half of a refund for the service i received and she refused. she kept mentioning how she has built a million dollar company and that if you buy jeans from Express and wear them you cant return them. Her analogy was incorrect. She mentioned that she is the best at hair color and no one is better than her with all her years of experience. However I already trusted Kelly with her 12 years of experience with hair extensions and that did not turn out well.nAll in all my whole experience with this salon was HORRIBLE and UNPROFESSIONAL with the stylist calling me up and yelling at me and blaming me for the service / color she picked out.nI do not recommend this salon.

Katrina's is an outstanding salon and Kelly Ann is a MASTER at haircuts, color & hair styling. I have been a enthusiastic client of Kelly Ann's for many years and have always received an abundance of compliments on my hair style. ud83dudc96

Love Katrina's. The staff is friendly and the service is fantastic. They always make you feel welcome and special. Great cut and color. Looking forward to my next appointment.

I tried this place shortly after moving to Batavia. I asked for a master stylist. My “master stylist” was brand new to the salon, her first week I believe, but I was reassured that she had been a stylist for a long time. She turned my hair a blonde orange color. I have had better results with an at home box color. I would only go here if you know the stylist and have seen their work.

I had my hair done here in September. I paid extra for Kelly because she’s a master stylist. I told her I wanted highlights or all over color because I’ve gotten many balayages and felt they don’t get me light enough around my face and the top of my head. She talked me into a balayage, saying “I know how to do my job.” Then she gave me a shadow root which I also didn’t ask for, and again condescendingly told me to trust her because she knows how to do her job. When I got home I realized the entire back of my head was EXTREMELY dark while the rest of my hair was almost platinum. I went to get it fixed the next day and after having it washed a second time realized my hair was falling out like crazy because she fried it even though I asked her to put the bleach on the parts that weren’t already super light because I have very fine hair that can’t take another round of bleach. I paid around $250 to get my hair destroyed. I complained and got no money back or services offered, all I had done was a botanical treatment that I of course had to pay for. I asked to speak to the owner but never got a call back. The only reason I give 2 stars is because another stylist there gave me a free haircut (I think it was Taylor). I’m posting this now because it’s been months since this happened and my hair still looks awful. It’s so short and the bottom is completely dry, and there are parts in the back where it’s as short as coming up to my neck. My hair used to be halfway down my back. It keeps breaking and not even Olaplex can save it!