Kohl's

This store isn't what it used to be. Compared to other stores offering similar items it is overpriced.

It's nice and clean, friendly customer service. Its $$. The only issue is you can't enter though the parking lot entrance on the lower level. You have to enter through the mall or depending on the time of day you have to enter through the upper level.

Picking up a purchase made online, one has to go to the Service Desk on the 2nd level where many people go for different purposes. I had to stand in the line like everyone else. All of a sudden a young lady came out from somewhere and asked who was there for pick up only. I was the first one to answer and that saved me from spending another 10 or 15 minutes behind people returning or exchanging items.nSome other folks were there for pick ups, so that lady took the initiative and expedited our experience in the store.nKudos to that young lady and Kohl's. I do this review so management can think of something and be pro-active.nn4/13/21. Updated review.nI went back to this store to pick up something for a family member since I was already at the mall.nI was greately surprised that this experience was even better than the prior one.nNow, I found Kohl's has a designated area for customers in their parking lot on the 2nd level where you can pick up your purchases without getting out of your car. Just show your bar code received on your phone confirming your items are ready at the store.nIn my case, I was lucky to meet Maya, a young and extremely helpful and courteous lady who met me while I was parking my car. She obtained the scan and brought out my items.nWhat an excellent concept, performed by the wonderful Maya.nVery, very good for Kohl's.nI find this idea most helpful for those moms who must drive with their kids, babies or older, without ever exiting their cars!!!

The return line was quick and easy and I was able to pick up my order that I ordered online at the same time good system

Enjoy shopping at this store whether it's here in Illinois or in Texas. They offer good quality at fair prices. Stores are always kept clean and the staff are all very knowledgeable and can answer any and all questions.