Wilson Furniture Store

The furniture quality is good, however, reclining love seat was delivered with a center slide bracket that was damaged. This was March 2020. It’s now a year later and it’s still not been repaired. The thing that gets me the most however is, every time I’ve called about it they act as if I don’t even exist. Two people even came to the house to fix it with the wrong parts. And I’ll never forget what one of the gentleman said. Don’t worry we will fix you up. That was last November. What a shame.

We ordered 2 La Z Boy recliners and a matching sofa, as well as an Ashley fireplace, coffee table, and end table in July. Due to Covid the delivery was 6-8 weeks out completely understandable. In late August we hadn't had any contact so we called to inquire and were told late mid-late September. Beyond 8 weeks but still understandable no big deal. In mid September we call to inquire once again and are told early to mid October, and it's not their fault. Ok it's only a few more weeks and we love our choices so we wait. In mid October, still with absolutely zero outreach from the store, we call to inquire. Now they say by Thanksgiving at the absolute latest, and it's not their fault. Now I'm mad, so I ask them to please cancel the order, no management ever seems to be available so I wait for a call. We did receive a voicemail later that night. So overnight we calm down a bit and decide to wait to avoid starting the same mess elsewhere. We called Wednesday 11/18 to inquire once again, and were told everything was ready at the factory and we would have a call Friday with an exact shipping date. Friday came and nobody called. Today 11/21 we called and were told we would have everything by Christmas. Needless to say I'm not waiting for December to be told we'll have everything by St Patrick's Day. Zero accountability, zero customer service post sale, and it is completely impossible to just get a straight answer with an actual shipping date. Absolutely not recommended

Nice young man. Great help.this sectionals will look good in my family room

We love wilsons they are so nice and a family ran business they definitely go out of thier way to help people and make sure they pick what suits them best they have very nice stuff at a good price with reasonable payment plans available. Im sure we wilo continue to do business with them every tike we need something. My wife cecelia just got our bed from there and i thought it wouod be 3 to 400 more then what we paid so im happy if she is happy and our bank account is not damaged from purchases lol they are the place to go so THANKS WILSON'S FURNITURE FROM OUR FAMILY TO YOURS

Several pieces were ordered and delivered in the wrong color. Also, your delivery crew took a chunk out of my door in our new construction. I txt you in order to resolve the issue and asked that you call my husband, I gave you ample amount of time and still heard nothing.