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T-Mobile

2885 South 5600 West B & C, West Valley City, UT 84120, USA

+1 801-969-3150

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Detailed Information

Place Types Electronics store
Address 2885 South 5600 West B & C, West Valley City, UT 84120, USA
Coordinate 40.7077209,-112.0241734
Website https://www.t-mobile.com/store-locator/ut/west-valley-city/3100
Rating 3.9
Compound Code PX5G+38 West Valley City, UT, U

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Reviews

- (08/05/2020)

Didn’t want to go to the store during Covid, but Josh made it worth my while. What a professional! He was able to address ALL of our challenging questions and we felt safe coming into the store. I came with my step dad and he was supportive every step of the way. Thanks Josh S for all your hard work! True fan of this store!

Itzel Gonzalez (09/22/2020)

We are sprint customers so this was our first time here. The rep didn’t know anything about sprint which I guess I understand however, he had no effort in helping us and just gave us a number to call. We felt like we were being pushed away. As we were getting in our car, that rep sat down with the other rep to watch a football game and be on his phone. We are honestly disappointed and seems like our service got worse.

ÅŁËXÅ ÅVÏŁÅ (08/02/2020)

I went to the store #9224 at west valley and I just had a terrible, terrible customer service with Joshua Saavedra. I went to return the phone that I bought because I didn’t like it, which was a trade in and was in the 14 days return policy still, he totally refused to give me my previous phone back because he didn’t have it and It wasn’t in the store anymore he said as soon as you do a trade in it was automatically T-Mobil’s property so he was planning to send me home without a phone and trying to keep my old phone at the same time for free.This is not cool I had to call T-Mobile costumer service to explain my situation and because I new this kind of behavior wasn’t right And this is not how you keep your customers happy this is really unprofessional how he handled this situation he even tried to offer me to get another phone to keep me happy and he didn’t care if a closed my accounts with T-Mobile. Thank you costumer service for taking care of me , understanding, being professional and caring about your costumers.

Nomad Ferocitas (10/15/2020)

Josh is awesome. Helped me out quick and got me back on the road in no time.

Breanna Crosby (09/28/2020)

Terrible customer service especially if your a Sprint customer, as a sprint customer you have no choice but to go to a T-mobile store for customer support and we were treated as if we were an inconvenience once they found out we were Sprint customers. We were sent there by another T-mobile store (incorrectly) but instead of trying to help out some very frustrated customers to try to get a replacement phone because my husband needed a loaner phone while we waited for his replacement and instead of trying to help us further the guy told us your just gonna have to wait for your replacement phone there is no other options.

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