U-Haul Moving & Storage at Rockdale Ave

Staff at gas station were barely helpful and person they directed me to on the phone who is responsible for rentals at this location was VERY rude at best. Ended up canceling reservation and going to another U-Haul agency about a mile away at 105 Rockdale Ave and they were GREAT there. Only gave 1 star as could not give less.

I had a reservation for 15' truck and 2 bags to cover the mattresses, theh charged me for the bags. Day later, they called me that they don't have this kind of truck; I had to pick up the 15' truck from Westport, MA where it is 21 miles away from my house. That's ok, but not for charging me the 2 bags and I never get my refund since I never pick them up!nnPlease, I will appreciate it if you refund me the 2 bags.

My Mother had set up a reservation over the phone earlier today, she made it very clear she is not good with online and that everything needed to be done over the phone. The first man she spoke to said she is all set. She had received a confirmation text and a verification text for drop off. She gave them her credit card information for payment.nnThe truck was picked up and before she could have it dropped off at another location closer to home she received a call from the manager saying she never registered online and demanded that she do it right then and there. She tried to explain that the person she spoke to earlier today had let her know that she is all set and he took care of it, and the manager started screaming at her so loud I could hear it from across the room. I had her put him on speaker and told her to ask for his name. He did not give her his name until the third time she asked and he automatically said he was the manager. He finally said his name was Elias. He proceeded to yell at her and tell her she needs to go online to check in. He didn’t care to explain why a customer could get keys from an employee and pick up a vehicle without being checked in first. He didn’t care to walk her through the process of filling out information online. He didn’t care to speak to her with respect. He proceeded to yell and talk over her, and then threatened to call the cops on her for theft and hung up.nShe was so upset that I offered to call back and figure things out, and what do you know? No answer, and by the second time I called the automated system said the store was closed. So I try to call the main number and am told that they do not have a messaging system where they can reach anyone at that location at this time but can leave a voicemail for the morning. I explained the situation and they said the best option would be to call the drop off location - which was also closed.nI tell my Mom to show me the confirmation messages and the link they provided for online viewing showed up as an error message.nnI have never seen such poor customer service before, and then to make threats to someone who is clearly confused and trying to make sense of the situation? I’m absolutely disgusted.

I've had a storage unit here in the past. I've rented trucks here multiple times. Most of the staff has been friendly!

Fast & courteous service, thank you