Namco Pools

Absolute joke! Let me save you some time, aggravation and trouble. If your looking to buy a pool go somewhere else! Calls to the store and Corporate proved pointless. Purchased a pool April 24th paid cash in full. Shipment missing items, the most important being the fencing. Heard since since May it should be on the next truck. This was said to me every 2 weeks. Here we are the end of July and still nothing. This time I heard a new reason “because the borders are closed and they ship from Canada”. Not sure how those who purchased their pools from Namco after me received their complete order (know of 2 for certain) but good for them.nBottom line Corporate doesn’t care (never got a call back from them and the store service reps most of them pleasant say it’s Corporate. Regardless, lots of opportunities in customer service for this business.nOh if the store reps tell you you will get a call back from the store manager don’t hold your breathe.

If I could give negative stars, I would. We purchased a pool in late May with the expectation that the pool would be in stock Mid-June and installation would take place in the beginning of July. We then went to the store 2 days later to sign our contract and noticed that the install date was quoted for the end of July. When we questioned this information, (Heidi) the staff member was very rude and was clearly disturbed that we would ask such a question while we were amidst a pandemic. We did have questions since this was our first pool purchase but did not want to deal with that associate so we chose to sign and figured we would call the store and speak with a manager. I called the store numerous times, sent emails and finally got a response almost 3 weeks later. When they called they couldn't retrieve my information with my name or address, only the transaction number on the receipt, so that delayed my questions being answered AGAIN. When I finally got home to look at the receipt, I called the store, no one answered and Heidi called back to get the transaction number, then had to call me back again. FINALLY, she assured me that the pool is still on track to be delivered/installed on time and answered the questions I had.nnWe were referred to Namco by a family member and they have since canceled their purchase. They were supposed to have their pool installed in early July and after finally getting ahold of someone in corporate, they were told that it was going to be scheduled for late August now because all the pools would not be in stock at their warehouse until that time. Corporate even said, I'm not sure why the store is telling their customers that they are on track because its not true. This is a big concern of mine and I've been trying to get ahold of an associate at the store, no response. Emails, no response. Called corporate, voicemail is full and no response. Now I have to drive to the store to actually speak to someone because they wont respond to me. This is hands down the worse experience I've ever had with a company. Their communication and follow through is unacceptable. I understand that this is unprecedented times but if orders are being delayed, they should be calling each one of their customers and informing them of this. Anyone thinking about buying a pool from Namco, should run for the hills. Save yourself the time and aggravation.

We have been shopping at this for several years now- they’ve always had everything we need to maintain our in-ground pool. The staff members are helpful and professional; we always seek out Heidi when we can, as she has given great advice and recommendations that have helped keep us swimming happily all season. I highly recommend this store.

Only 2 employees. Computer problem so couldn't test water. Recommend chemical to correct pool water. After getting home, 25 miles away, discover stuff for sand filter not my de filter.

Above ground pool delivered later than expected, and when the pool was going to be assembled there were missing parts and Namco is unresponsive! No one will answer the phone and when you go in person the staff is just as frustrated. I would NEVER order a pool from them