Pottery Barn

Loved it! Ask for Ebony. She's Awesome!

The customer service in this store is terrible. Whenever I asked for help in the store I got very rude responses and they acted like they did not want to be helping or even be in the store.

Ordered 2 custom beds almost 5 months ago. Today on December 3rd they were supposed to arrive by there dealivery team. Called them for an update cause we had gotten no update since the confirmation email. They then decided to say that they had LOST both beds. I ask myslef... how is that even humanly possible to loose two big beds. I’ve called at least a dozen times and every person has told me something new.nI don’t think this is personally pottery barns fault but I think it is there delivery teams FAULT.nVery disappointed in there communication and will not be shopping or purchasing from then again.nCan’t wait for my refund!nCause this is absolutely insane.

I ordered a slipcovered chair back in July. The one they shipped to me arrived damaged. It was a huge hassle to return it (took two weeks for them to pick it up), after which time (August 4th) I ordered a replacement. The order was delayed until October 6th. On October 5th (at 6:40pm) I got a call that the delivery was canceled. I called them on the 6th and was on hold for over 30 minutes. I asked to be reimbursed the $200 shipping fee, which they declined. I then canceled the order. So 4 months of bullsh** and now, no chair. I am waiting on the refund. Do yourself a favor-skip Pottery Barn and buy from Wayfair or Birch lane. I’m never purchasing from them again.

I understand that this location is not specifically at fault but as I have no where else to post this publicly I am posting it here.nnI have officially had the worst experience of any store I have ever encountered in my life. And this needs to be addressed if you want to keep customers. I ordered birthday gifts for my daughter 1.5 weeks ago. Your website said my items were on their way while USPS said they were not recieved. I called after a few days and was told if my order did not get to me by December 9th, 2020 to call back and they would resend my items. Fast forward to December 9th and your website tells me my order has been delivered to me. I checked and no delivery. When I called to get my order resolved I was told the items I ordered weren't even in stock but I could chose items close in price and call back. When I picked my items and called back I was told those are also not in stock (not what the website said). I then ask to speak to someone higher up and was put on hold for almost 30 minutes only to be dropped. I called back and for over an hour a young girl went back and forth with a supervisor and says they will comp my order worth just over $40, thank you thank you (until she realizes those items are out of stock). Then I am offered 15% off, yes only 15%. I then ask to speak to a manager. If a manager can only offer 15% off by mail but your website is offering 20% off right now that is ridiculous. So I'm getting 15% off in the mail and who knows when it will get here and now my daughter has no FIRST birthday gifts on the way. If I spend another $40 with you guys I get $6 off. After everything I had to go through (including trying to take care of my 11 month old while trying to get her something out of this for her birthday) that's all you are willing to offer from such a big expensive company? To say I'm dissatisfied is an understatement. And I may be one voice not happy, but if your service towards others in the future is the same as it was for me, one voice will turn into a lot more. Never shopping here again. Not even with that 15% off coming in the mail!!!