La-Z-Boy Home Furnishings & Décor

I had a wonderful experience at La-Z-Boy in Cary. My sales person Erica stayed late, to assist me in my selection of chairs and a sofa. She was extremely helpful in helping me coordinate with the colors I had selected for my furnishings. She guided me but did not advise me which she thought was best. Never once during my visit did I feel pressured to either purchase or make a quick decision even though it was 6:45 on and the store had closed at 6. I appreciate the assistance I was giving and I’m looking forward to receiving my furniture

Love my new leather sofa..nWaited very long time..nBut we'll worth the wait..nDelivery was great..nMy second lazy boy purchase in 3yrsnAlways first quality...

I went to the Cary store and was very impressed. The salesperson Stephanie went way beyond accommodating my needs. She promptly searched and consulted with a manager and got me the exact chair and color I needed. Although I live under 150 miles away she had delivery promptly set up. My hats off you don’t find these type of caring sales staff these days.

While the experience in the store was fairly routine, the Cary store’s service after the sale was terrible. We purchased a recliner in September 2020 and was told delivery would be scheduled in early January 2021. With delayed shipments due to Covid, we were fine with that. Unfortunately January arrived, and no call. I called the Cary store and was told my order was delayed, and we’d be contacted in early February. Early February came, and no call. I again had to contact the store. I was promised it would arrive at some point within the month of February. Mid-February came and no call. I tried the Cary store and was told there was no update. End of February, I call again. Now I’m told that the order was updated on February 8, but no ETA. I asked why the store took no initiative in calling me, to which I explained that my sales rep was no longer employed by the store. I asked why a manager had not bothered to call me with an update, to which I was told they were busy. I asked to be contacted by this store manager by the end of that particular day to share my frustrations. I was told they had other customers to call. I informed them if I didn’t receive a call from the manager, we would consider canceling our purchase. At this point nobody has ever called me from the store. The purchase I made in September has not been delivered, and now the store, and the managers, have no ability to return phone calls. There are so many furniture stores in the Raleigh area that would appreciate my business much more than this store. There is absolutely no excuse for their basic lack of customer service. While I’ve had many Lazy Boy products over the years, I won’t be purchasing from them again. I’d rather spend my money with a company that provides a basic level of customer service.

We had excellent customer service when shopping in-store BUT it was not disclosed until upon finalizing the sale (which took about 2 hours) that we would need to put 50% down that same day plus a 6 month wait for delivery. Given the effort that went into deciding which pieces to get and how much we loved it, we decided to move forward. A couple months later, we were notified that the delivery would be extended another 2 months. I understand Covid has impacted things, but an 8 month wait seems exceptionally long. The required down payment and wait times should be disclosed in the beginning of the sale.