Home Decor Outlets

Got exactly what I wanted without the hassle and at half the price i wanted to spend, cant beat,that. Awesome customer service from the whole staff. Bought 2 full size beds with frames and they were able to fit them in and on my car. The gentleman loading the mattress took extra time to make sure everything was secured in place. I most definitely recommend this place to anyone looking for a great deal in the area without the headache. Keep up the great work. I will continue to support this business and send people your way.

My experience with Home Decor was great! This was my first time shopping with them. I was in the market for a new mattress and all the other stores that sold mattresses we expensive. So, I decided to check out Home Decor online and found a mattress I wanted. I went inside the store to make my purchase and I was not waiting long before a salesman came over. I told him what I wanted and he wrote the paperwork up. I loved that I was able to take it home same day by putting the mattress on top of my car. The salesman who sold me the mattress came outside and helped tie down the mattress to my car so that I could transport it back home. I'll probably use them again in the future for some home decor pieces.

Went to 4 other large furniture stores before Home Decor and wish we would have started here. Rudy was very helpful, knowledgeable, and upfront about what to expect for order fulfillment & delivery. Great prices and excellent service.

I ordered a dresser in store from the 270 & Hanley location. On the date I purchased it in store I was told the delivery date would be September 8. I was told I would be emailed a tracking number once the dresser left the warehouse. The salesman said the dresser would be delivered to my door, fully assembled and if anything I would only have to put the feet on the dresser. September 8 came and went and I heard nothing. So I called and no one at the store I purchased from knew what was going on. I decided to email back the person who sent my original confirmation email and they responded and said the dresser wouldn’t be delivered now until September 18. September 18 came and went and again I heard nothing. I called the store again and they said they were going to contact the ware house and call me back. Two days went by and I called them again and got the same response. Then they stopped answering my calls. I emailed what I’m guessing is the corporate office and they said the delivery had been pushed again. My dresser finally delivered October 3. I never got an update along the way unless I called and emailed multiple times. The dresser did not get delivered to my door and it was not assembled like I was told it would be. I will never purchased from Home Decor again not only are they extremely unprofessional they are liars and no one you speak to knows what is going on.

The Salesman and the customer service to get the sale was excellent. 4 months ago I purchased a 7 piece bedroom set and Queen mattress set. Since August I’ve called once every other week to check the status. First I was told Corona virus was the delay. The second time spoke with Louis he told me I need to pick up the pieces as they come in. The third time talked to Brandon he show the sets do to come in has to do inventory to see what exactly they received will give a call back. When I picked up my mattress set on the 28th of October I was informed at that time the merchandise would be coming in the first week of November. Called on the 4th spoke with Brandon again inquired on status informed him I spoke with a Marty I believe at the South County location they had the chest and nightstand at their store he authorize they could send it over to complete my order and replied it’s given out in based on who paid first and he had not checked the report yet. So I asked my $1300 be refunded he replied NO. I advise if they do not have it in the store go somewhere else. Do not pay first and think you’re going to get your merchandise guess what wrong. After this experience saving a few dollars is not worth the time or stress for several months to get what you purchased is not worth it. All I’m asking for is a refund and they won’t even do that. You can’t even call Corporate without getting a voicemail saying text them. What business does that?