Outten Brothers of Salisbury

So I’ve been looking for a furniture set for the last 30 days. I’ve traveled from Fruitland, Md to Dover,De looking in all the furniture stores for the perfect set. Well today I found my sectional with a accent chair thanks to Stephen. When I say it worked wonders he truly didud83dude02. I was so extra that I wanted pillows from another sofa and he made it work! I highly recommend Stephen because truly he worked hard for me today! Good Customer Service is hard to find. Thanks again....

I wasn't planning on making any decisions today. However, the atmosphere was great and Stephen made it very easy to want to spend money there. He is very personable and knowledgeable. I would highly recommend him if you ever come here.nnYou guys have a new life time customer due to his amazing customer service . Give him a raise or a management position. People like him are the heart of your business.

Best prices for furniture. Saved 1300.00 on bedroom set. Saved 150.00 on delivery and setup. GREAT service from Austin.

I love these guys so much! They are very helpful and work with you to get exactly what you want at a price you can afford!

Great Selection of furniture after that it all goes down hill. The wall unit I wanted was not in stock, so I asked if I could purchase the damaged floor model at a discount? Short answer was no. I asked if there was going to be a Veterans Day sale and he said “yes, but the prices will increase by then”. Ended up purchasing another unit that would likely take eight weeks to receive. Mike told me that delivery and installation are free, and “that all of their products that are delivered are installed”. Today was delivery day. Someone began assembling the unit but was told to stop cause this was a “do not assemble”. The opened hardware bag was then taped to the outside of another box. I also noticed the sales receipt was changed on the delivery receipt to “do not assemble”. I called Mike to resolve the situation and he said first his manager told him that they do not assemble this unit. When I asked to speak to the manager. The manager was on vacation and that it was the owner that told him this and that they would pick up the unit and refund my money, but they were not assembling it. I said I would assemble but there is one cam bolt missing. Mike then said I would have to wait until the warehouse manager could check for it. I then asked to speak to the owner and was told he did not want to speak to me. Very poor sales and management. Also beware Veterans if you choose to shop there for increases in the price, not very Veteran friendly.nnUPDATE: After nearly one month since delivery and this post. Not one person, from the Owner to the Salesman has reached out to me about the missing hardware. No member of the management team or the owner himself has called to personally address the issue. Let this be a indicator of the service you can expect after the sale has been completed.