Map
Detailed Information
- Place Types Spa
- Address 921 Canal St, New Orleans, LA 70112, USA
- Coordinate 29.9551974,-90.0708586
- Website http://www.ritzcarlton.com/en/hotels/new-orleans/spa?scid=bb1a1
- Rating 4
- Compound Code XW4H+3M New Orleans, Louisiana,
Openning hours
- Monday 9:00 AM – 6:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 7:00 PM
- Saturday 9:00 AM – 7:00 PM
- Sunday 9:00 AM – 6:00 PM
Photos
Reviews
Waste of time and money. I paid $200 to get rubbed down with lotion. Sooooo disappointed. I was REALLY needing a massage. I had to tell her multiple times to apply more pressure and nothing changed.
To make a person wear a mask during a manicure and pedicure but not for a massage makes absolutely no sense. I was about to spend $500 plus because I was going to make an appt for my husband. The lack of common sense is baffling. Enforcing clients to wear a mask that are giving you business is not going to work our for you. You lost a client for life with your lack of common sense, lack of hospitality and lack of management skills. I will spend my my money elsewhere, there is no reason to give business to places that do not appreciate it and do not have staff with hospitality skills.
Overall rushed experience as I entered the spa. Very strange being an escape from the hustle of a 9-5 job. The staff was overbearing and borderline invasive, I was not pleased with my 384.00 experience. (The staff all but shoved me in a locker as i arrived.) From there I had 3 seperate women yell (not exaggerating at all!) in my “relaxation area” other women’s names- “Jackie! Jackie! Jackie! (I was only woman in the room) Are you Jackie?!” I replied “I sure hope not, I’d be deaf if so. You shouted her name over 10 times lol.” The other 2 staff members did the same thing with other women’s names. This was all but relaxing. As far as the massage went- the masseuse seemed confused. She began at my feet and spent 5 minutes on my back. The rest of the time she skipped around my hands and toes and neck as if my toes and finger tips are trouble areas? She even oiled up and massaged my face? I found this peculiar. All with very light pressure. I had come here years ago and truly enjoyed it. I hope they get the charm back they used to have. This overall day was a waste of money and quite disappointing.
Almost excellent today. Almost. The service was spot on, friendly, and attentive. The reception staff changed my service from a standard deep tissue massage to a muscle recovery massage when I checked in. The change was at my request because booking online was little off. Gabrielle performed the massage and did a top notch job. She was friendly and focused on my areas of concern. I actually felt energized afterwards. The muscle recovery massage is something I would do again. The men's showers have seen better days. I noticed mold / mildew growing on the ceiling of the last shower on the left. Also, the one multi -head shower stall they have has been out of order for at least the past several months. Neither these are acceptable conditions amd I hope they are remedied soon.
Great in every way! My wife and I were at the Ritz Carlton in New Orleans for our honeymoon recently. When i called ahead to confirm our services and time, the people on the phone were helpful, warm, and friendly! When we arrived for our 100 minute couples massage, everyone was very welcoming! The facilities were nice and clean! The massage was great! Perfect pressure! I am certain i fell asleep a couple times! The masseuses were great at what they do! We will definitely return to the Ritz spa and definitely recommend it! The Ritz itself is a friendly oasis in the middle of a busy and fun New Orleans!
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