Spa Isbell

I have had 2 massages here and enjoyed both of them! Definitely recommend.nnMy first experience was for a bridal shower. They accommodated the group and it was overall a pleasant experience.

I chose this salon for their stellar reviews and while I didn’t have the experience I thought I would the way they handled the problem today is earning them 5 stars.nnI live almost 2 hours away from New Orleans but I was looking for a couples massage and no one near me was offering them. Let me go further in saying for me a couples massage is two beds side by side in one room with 2 massage therapists working at the same time. Apparently other people think it’s 2 different rooms at the same time which to me is just 2 massages but now that is clear! I was happy to discover 3 salons in New Orleans could accommodate us.nnI chose this one bc they had a great track record and the salon is charming and has that special touch of New Orleans in the old mansion converted to salon.nnWhile I did have to call and speak to the owner on my own, once I told her how unhappy I was to have arrived and discovered that the couples massages were actually just 2 massages in adjoining rooms she went out of her way to make amends.nnThe time we drive out and back was invaluable to me and I could have stayed in town for two massages but both massage therapists were EXCELLENT! I have lower back issues and he has neck and shoulder issues and this was his first massage but luckily he has now been converted and plans to get them regularly.nnThank you to both massage therapists and to Angela. Your outstanding service, understanding, and professionalism is why you have such a high rating and it is well earned. The front desk girl made the error that affected everything else but I am more than satisfied at how management and therapists handled it once I brought it to their attention.nnThank you!

Beautiful spa and extremely talented staff. Also, the owner is amazing and went above and beyond to fix an issue I had with an old gift card so that I could still use it! I will be a customer for life!!

I booked a Jazz Spa Package on 25 Sep 2020. The package include Swedish Massage, Deep Pore Facial and Manicure and Pedicure. All the services were performed with excellence. My only complaint is the hidden cost that are not explained prior to the service being performed. The advertised cost was $265 for the package. When I checked out, the total came up to $362. I was charged an additional $50 for removal of gel nails and fresh gel nails on my hands and feet. I was not told 18% was automatically added. The receptionist asked me if I wanted to leave a tip. I added a 18% tip. When I got a copy of my receipt, that I had to request, my total was $377. There was another $15 added that I was not informed of. When I questioned the billnI was told I was charged $50 extra for the gel nails and automatic 18% in addition to the 18% I added. In all I was paying 36% tip plus an additional $15. The manager/owner got involved and modified the bill. I left a cash tip for each attendant.

I went to Spa Isbell for the first time for a massage and it was amazing! I felt so relaxed afterwards and loved that they used peppermint and lavender essential oils. Professional and friendly staff, and their massage prices are very reasonable. Highly recommend!