The Home Depot

This location had what I was looking for and the associates were very friendly and willing to help. Their cabinet hardware could use some organizing (took me an hour to find what I was looking for because everything in the bins is all mixed up), but the rest of the store seems to be pretty organized. I'll definitely go back.

I hate leaving negative reviews but this is some constructive criticism that other customers need to have to be informed and Home Depot also needs to have to make imperative corrections to their operation. My husband and I own and operates 2 businesses, under one of which we have a Home Depot pro account and ordered about $30,000 worth of material over the course of 2020. We would have liked for that figure to be larger but this Home Depot is so incredibly unreliable that we split more than half our sourcing with Lowe's throughout the year. We'd order a load of lumber and materials and on the day of pickup, we'd repeatedly have to wait hours to get our items loaded with several employees standing around doing nothing, seemingly waiting for 20% of the staff to do 80% of the work.nnYesterday, we went to pick up an order for lumber and surprise, surprise - it wasn't ready. We were told no one was available to assist though 2 able bodied young men on Home Depot's time stood there doing nothing, watching one young man move orders. My husband waited for almost an hour before deciding to get the items himself but we had clients waiting and deadlines to meet so he only procured what was needed for yesterday's client - about 30% of the lumber - before leaving the rest on the shelf with the understanding from staff, the remaining 70% would be ready for pickup today.nnToday, not only was the order not ready but the lumber was all gone - every last piece! These lazy charlatans - YET AGAIN - stood around for a whole day doing nothing and let walk-ins take all that lumber without putting a preexisting obligation they had aside for pickup. They were unapologetic and issued a refund. They didn't even check another store for availability. We had to call our employees and inform them they get to take the day off, inform the clients of a delay and call other stores ourselves to secure the lumber. Meanwhile, Lowe's had it ready and waiting on the pavement when we got there.nnMoreover, I walked in on a different mission 2 weeks ago and found a plant I liked - the only remaining one - that was unfortunately broken in several places and partially uprooted. I thought I might like the challenge of trying to revive it so I asked 2 members of staff what discounted considerations could be made. They both vehemently spent the next 5 minutes educating me on how impossible it was as Home Depot can only make money this way and that the vendor would have to make any accommodations I desire.nnOk Home Depot Jonesboro Road, keep that $4 in profit on the plant. We will take our $70,000 worth of annual business elsewhere. Thank you for the lessons. I hope you do better for the rest of the folks still open to giving you a shot.

The guy took his time to offer customer service and had an attitude when he decided to come out the back, looking as if I had awakening him. The lady was nice and professional and got me in and out.

The most obnoxious cashier I have ever encountered. I simply asked her to put my military discount in and she acts like I'm asking for a kidney. I am a large contractor and this dummy just insured I give all my business to lowes. The manager of this location should be ashamed to run this store.

Fantastic customer service.nI appreciate the timely and courteous service. I received from Lary in plumbing and Josh in electrical.. I appreciate being able to get the assistant and resources I need in my neighborhood.