Map
Detailed Information
- Place Types Electronics store
- Address 74 Southwoods Pkwy, Atlanta, GA 30354, USA
- Coordinate 33.644894,-84.386065
- Website https://www.adt.com/local/ga/atlanta?utm_source=places&utm_medi
- Rating 4.3
- Compound Code JJV7+XH Atlanta, GA, USA
Openning hours
- Monday 8:00 AM – 4:00 PM
- Tuesday 8:00 AM – 4:00 PM
- Wednesday 8:00 AM – 4:00 PM
- Thursday 8:00 AM – 4:00 PM
- Friday 8:00 AM – 4:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
I’ve never had a worst customer service experience in my whole life. The tech has no idea what he was doing and when he decided he didn’t want to come to my house 30 minutes past his arrival window, attempted to “walk us through” the fix for AN HOUR before I just Googled it and fixed it myself. Seriously considering buying myself out of this contract and going with another company. Save yourself some time and energy and go with ANY OTHER COMPANY.
Kerry was awesome. He was tireless in his efforts to find the battery box. He eventually moved a three-drawer cabinet to find the battery box. He replaced the battery and everything is fine. Very personable and knowledgeable.
ADT is the worse! I changed to command panel December 2019. I was able to talk to Alexa on the panel. The blueish green line came across i asked her to change thermostat, the date, etc. Then about a week ago i tried and she is no longer there. I only upgraded to this panel for ring doorbell and Alexa. I paid $237 for installation and my monthly rate increased almost $25. Now of course i signed i think 3 yr contract and they would hold me to it or pay if changed but yet they didnt hold to what they promised and reason i upgraded. I was told by tech that ADT and alexa split june 2020 and i was lucky to have it as long as i did. Well then why is Alexa still on panel and voice command shows Alexa. I feel cheated by ADT and want some refund. I will see if ADT comes thru. I doubt it.
Easy to get appointment - don't like the 5 hour window. Thank you Chris, for your promptness, courtesy, knowledge and professionalism.
All of the techs were great. Dallas Holmes, Tyler and a very nice tech with the red beard did a great job. . The customer service and follow up from the management team sucks! Very disappointing!!!!! The company does not communicate with each other which creates unnecessary frustration for the customer. This was by far the worst customer service I’ve ever experienced. Danielle needs training! She lacks a pleasant attitude and knowledge. Customer service is the face of any company so I will just pray for this one. I don’t have to spend my money with this company.
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