T-Mobile

I just don’t give 1 star because the manager Nadia was kind enough to try to fix the situation, but I had a nightmare of an experience at this store. I probably should have believe my gut and the reviews before coming in, but the store reps are NOT prepared at all to give you a good customer experience.nnI came in to get my phone upgraded, and had all the correct information I needed to exchange my phone since I had called T-Mobile that morning to know everything I needed to upgrade. The rep that was assisting me at first (don’t recall the name) had a terrible attitude, gave me the feeling of entitlement, talked bad about the new manager in front of me, couldn’t explain thoroughly why I needed to pay a certain amount for the upgrade and when confronted multiple times about the reason why I would be charged the amount she was telling me, she simply told me that she “was done dealing with me” and walked away. I didn’t disrespect her in any way for her to act that way with me, all I wanted was to know (as a customer) what was I paying for since it wasn’t clear and she couldn’t explain it to me.nnPlease do yourself a favor, and just go to another store. I’m sure you will save your precious time and patience!nnPS: I just went in today to t-mobile at Prado plaza in Roswell Rd, and got everything I needed! Great customer service! Even the store energy is different!

Ashley was the BEST in customer service from my initial phone call to the incredible service she provided me once at the store! The staff were all helpful with assisting Ashley with my inquiries as well as the service they provided other customers.

Jordan was superb. He was extremely helpful. Very informative. Made my visit here worth the drive.

I typically tend to avoid this store and have for years. Was in the area today and wanted to make a accessory purchase but as per usual, the quality of service at this location is always terrible. Stood at the door for five minutes waiting to be acknowledged and signed in but never happen. There’s two other Sprint stores 15 minutes of the store in both directions I suggest you go to another location.

Just because someone is nice don't make it good customers!! I have been here over 2 hours for my screen getting fixed. This is crazy!! This store almost got more bad reviews than good!!