Macy's District Office

Im at Macy's Greenbrier Mall. I was here to exchange a bra I purchased at The Lenox Macy's last Sunday that was on sale, but I bought the wrong size. I come here to Greenbrier Macy's because its in ny community and to my expectation I get treated like I'm stupid, unvaluaed, and had stolen something. First off there was no one in customer service. Second the woman with her breast half out and tats everywhere wanted to exchange the bra, but could not figure out if the bra I selected to exchange which was $60 and the same brand of my original sale could be equally exchanged. Thirdly I walked back to the lingerie section, got 3 more almost the same, at $60 each, that still was not enough. Now she calls the manager, who is dressed like a construction worker, ok maybe I wrong for that, but the manager walked over and said to ne the bra need to look the same for the manager to exchange the $60 bra value, equally. He refused to exchange the item. This is sad. The bra had the receipt, my card, and it was still tagged, just to small. Now this is not the Macy's I know. This was piss poor customer service that needs to be improved immediately. Now while I'm ranting, this store front entry which I posted last week was nasty, and again the carpeting is fowl. This store has the apperace of my locat thrift store. Now after this bra exchange back to Dillards and Belks I go.