Staples

I have never ever in my life experienced customer service the way I did today. I was so angry I left without getting the cashiers name. She was an older black lady that had a serious attitude. My business staples credit card would not swipe. I tried to give it to her for her to key in. She told me “it’s all on my side she has absolutely nothing to do with it”I asked for someone else to ring me out she told me “ she was the only one” I asked for a manager she told me “ he was not there” ..... my husband owns a company and I order or get all the office supplies from staples. After this I will be closing the account with them. I will open an account with Office Depot. Never ever ever have I had this kind of experience. So I advise people do not shop at the staples located at 11605 Abercorn St in Savannah, GA. If you shop at any staples...

Me and my husband walked into this staples tonight and what a mess. I worked for this company for 5 years and this store is so nasty. I only seen 3 employees in the store and didn’t get asked once if I needed help. It’s sad to see a multimillion dollar company have a store that looks like a dollar general what a joke.

Their print staff is so great and helpful! Very good communication. I highly recommend them. Anytime I need something done, they are quick and responsive. If there’s a sizing error or something along those lines, they work hard to make sure it gets sorted out. On time, on budget, every time!

UPS WORST service ever. Incompetent workers. At the store and customer service.nI sent packages international with ups at this staple store , the first time the girl didnt even know canada is a country and not a usa state. The second time the guy said he had never did a international shipping and he didn’t know what to do with all the papers that got out his printer. While he was entering the info on the computer he told me i couldnt send my box bcz it wouldnt let him enter the zip code ( canada zip codes are letters & numbers ) .. he had to Select canada in the country option , i had to show him where to do it. Then my box arrived 4 days later bcz the customs borders declaration form was missing ( yea i could see he never did an international shipping !!!) ... and the box arrived literally destroyed and the item inside all broken. I called ups to make a claim, they said i had to contact staples everyday since the results were going to be send to them and not to me directly. I called several times and every time a different employee had no idea what i was talking about, each person said something different like , ive never heard about anything like it, we dont get claim results, we are not responsible for ur package, you need to call ups store. You need to deal with ups customer service. When i calld either the ups store or ups customer service they told me staples is responsible and they ll get the results. I end up going to the store in person and i get tell that i have to call staples ups claim department! Well staples ups claim department said that i had to re do the claim demand again with them and not with ups customer service, Of course i didnt bcz with the tracking number they could see the file. To end this awful experience they said my demand was denied because i didnt protected well enough the box or that i should have paid for insurance. Moral of the story i will never but ever trust ups at staples store again. Rather drive directly to the ups store where at least employees know what the hell theyre doing.

Website operation hours are incorrect and need to be updated. Drive out of the way based on information on site only for the store not to be open. Huge inconvenience.