IHG Army Hotels Mackintosh Buildings

I booked a room a few days prior. 2 beds with a kitchen/dinette. It seemed a little pricey but I figured we would save money by cooking so we went with it. We were never told to check in the main hotel so we ran around for 20 minutes trying to figure it out. Once I got there I was given a room in the Mackintosh building. Again was told two beds with a dinette. It was not a two bed room - it was 1 bed and a really run down sleeper sofa. I was trying to think optimistically and pulled out the bed. It had god knows what stains on it. No sheets, no extra pillow, no blankets. It was late so I used the sheets and extra pillows to cover it for my children. Figured I would just call in the morning. I called and no one answered. Also, the fridge did not work and by that time it was too late - all my food went bad. There was also trash in the bin left over from whoever stayed in there before us. I brought it up when I checked out and I got “well why didn’t you say anything?” I tried calling no one answered..... I was only there for a full day and I was not about to spend it trying to track someone down. Also, I didn’t see a “to-go free breakfast” as they mentioned. (That’s not really a big deal) I am giving it two stars, instead of one, because she did say she would give me 1000 points. I don’t know if that’s worth something because I’ll never use them again, but she at least tried. I just don’t believe the Mackintosh building is worth $265 for two nights. (Also, upon check-in they should have informed me it was a sleeper sofa)

Great amazing staff!! Highly recommended

It's nice place to stay in but room service once a week

A nice hotel. I only have a small room, but it has a stove, which is very nice. Carpet is a bit tacky on the feet, which is like most hotels unfortunately.nBreakfast is good, even better if you aren't dairy intolerant. However the coffee is awful. All of the holiday inns have this type and its absolutely gross.

Completely remarkable. The rooms are clean, well kept. The staff is very friendly and courteous. One of the best hotel experiences on or off a military installation