The Honey Baked Ham Company

Great service. Store was clean and the cashier was quickly able to find our prepaid order and give it to us. Store was empty and had COVID protocols in place which made it feel very safe. My only issue was upon opening the turkey it looked like a very small portion. I weighed it and was correct, even with the plate and wrap it was only 7oz, quite a bit less than the package itself stated. The ham was the correct amount (we got both). I’m not sure what happened here. I might be more concerned if I were ordering a larger ham that I wasn’t getting what I paid for, but obviously with this small amount I’m not too concerned. The turkey, ham, Mac and cheese, sweet potatoes, and rolls were all delicious. At 24.99 it was an affordable family meal that everyone enjoyed. I would definitely return.

The food here never disappoints. From the frozen side dishes to the fresh salads, the smoked turkey, and of course THE HAM! But, tonight I’d like to recognize the lady behind the counter. (MYRA!) She was just wonderful. Thank you for your friendly kindness. An obvious smile behind the mask. I needed that!

We ordered online for quarter ham but when we got there they ran out of that.... besides that everything is good. We are gonna feast tomorrow ud83dude01

As a standard business model- it is the understanding if you order online ahead of time, the order will be prepared that morning and you either have a pick up time or will be notified to pick up your order. It was my experience this morning that this location of honey baked ham does not run that way. I placed an order 3 days prior and arrived to to store to be told it’s first come first serve and ordering ahead does not hold any items. Multiple customers in the store at the time we’re having the same shocked reaction. Why place an order ahead of time than? And if this is the case why not make that transparent to your customers.nnIf that wasn’t bad enough- the company made it clear they taking this unprecedented time during the pandemic seriously and had a security guard at the door making sure social distancing was occurring. However the manager was wearing a mask only over the bottom half of her mouth. I informed her, that I am a health care professional, I need to let her know that not covering her nose as well as her mouth is not protecting her or her customers (you would think as the manager of the store she would like to set the correct example). I was told that she needs to breath so she’ll wear her mask however. The manager continued to be rude, and walked away refusing to talk to me or give me her name.nnI am a nurse, and as of three days ago(when I placed this order) I was told on my next shift, Sunday-Easter- I was being called to be an ICU nurse in the COVID unit. This dinner will be my last dinner with my family until the pandemic is over. It would be upsetting under any circumstance but this makes this worse.nnPandemic or not treating your customers in such a poor manor is unacceptable. This location will never get my business again. I will be talking to corporate.nnEDIT: After writing about my In-store experience on the store website the General manger of the store contacted me very quickly. The women who had identified herself as the manager during my visit was not the manager. The general manager was very kind and handled the situation very well. Her kind approach to this matter will be why I’d go back to the store.

Excellent service and very helpful staff!