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west elm

51 S Main St, Salt Lake City, UT 84111, USA

+1 801-363-1918

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Detailed Information

Place Types Furniture store
Address 51 S Main St, Salt Lake City, UT 84111, USA
Coordinate 40.7679135,-111.8907355
Website https://www.westelm.com/stores/us/ut/salt-lake-city-city-creek-
Rating 3.1
Compound Code Q495+5P Salt Lake City, UT, USA

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Reviews

Noah Swanson (09/15/2020)

Great experience in the store. Delivery estimate was provided for 20 days out from order. On estimated delivery day, I called customer service and they told me I would receive an update on my order in 10 days via email. They claimed that the vendor had not given them an update and they had no way of checking on my order. I am disappointed that West Elm would forge such a terrible partnership that they have zero control or visibility into their vendors and that despite the sale being on their paper they won't commit to an update until 10 days after the estimated delivery date on my order. After saying this was unacceptable I spent 25 minutes on hold while my customer service representative sat on an internal queue and they told me I had to sit on hold with them or no action would be taken. They would not get an update and call me back. After my 25 minute wait they told me I would get a call back in 3 days. If you like something West Elm is sending I would look to see if there is a way to go direct to vendor so there is some accountability in the process. Their process is terrible and they have no vendor management or dedication to delivery.

Leslie Birkley (10/21/2020)

Disappointed. Wandered the store. Several sales people gathered in the design area talking about what food they wanted to order. No one ever approached me to ask if I had questions or could assist. Do better West Elm City Creek.

Casey Evans (06/04/2020)

First, let me start by saying the customer service at the store was awesome. I was in the store on February 10 and ordered a new sofa for our new house. It was not a special order and the color was an "in stock" color. While the store experience was great, the delivery process has been an absolute nightmare. My original delivery window was March 26- April 9. I have been on the phone for no less than twenty hours with either customer service or the third party delivery company. It has been very difficult to track my item and it is now June 3rd and I still don't have a sofa. Having a third party delivery system is a nightmare for the customer because it falls on the customer to manage every aspect of the delivery process. I am hoping to get my money back for the sofa I have not received.

Alejandra Maldonado (06/22/2020)

The customer service here is great! I've always had a good experience with the staff and they are super helpful with any purchases or orders I've done through them!

Quinn Bennett (05/25/2020)

Went in to buy a table. Found a table we liked. Went to buy it and they charge a $100 shipping fee. So I ask if they can ship to their store which they say they couldnt with that table and even if they did it would be $30. Tried to find a different table that would work and said they could ship it to the store but it wouldn’t arrive for 3 months. Instead of trying to help me solve the problem and offer solutions like waiving the shipping or lowering the price they just said they couldn’t help me. Ended up finding the exact same table for a fraction at the price at a different store. I will not be shopping here again.

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