The Home Depot

Almost always have the parts for my projects. I find the wood products to be marginal unless you dug thru the stack, but love that I can buy molding and other wood products by the foot. I really like my Milwaukee power tools that I've purchased here. I also love that I can bring my dog here while I'm shopping....in the winter this is a warm place for me to walk the dog.

Drove across town because this Home Depot had cabinets in stock that I wanted to buy for the advertised price of $97 online. I went into the store, loaded up the cabinets, and went to check out, and when I mentioned the lower price the cashier had to ask someone about matching the price. The price in the computer showed $114. It eventually took 2 different cashiers who finally had to ask Mike (assume he’s the store manager of some sort). Mike came up the cashier and basically said “no” not even acknowledging me. The cashier then passed on the news to me and I declined buying the cabinets as I am not a fan of the bait and switch tactic. I then proceeded to approach Mike and ask him myself about matching the price and was quickly greeted by a condescending and cocky attitude. Mike didn’t care that their website (homedepot.com) showed a lower price and refused to match it. He then continued with the sarcastic and careless attitude towards me. I’ve spent close to $10k at just this Home Depot location and won’t be back. This isn’t the first episode at this place, but it will certainly be the last with me. I’d steer clear at all costs if you want any semblance of customer service in your shopping experience. Apparently they’re too good for my money.

Ordered expensive custom order garage doors to help with our heating bill given we live in Alaska. Ordered our doors in July to give plenty of time to have them delivered and installed before the Alaska winter starts in late Oct.nnLong story short, they lost our doors and required me as a customer calling to find out that our doors were even lost before they could find them. It then took them blaming it on the installers and then the manufacturers for the delay and NEVER taking accountability for the fault despite the receipt of order being through HOME DEPOT!!nnThis was ultimately a lesson learned in the large corporations not caring what the “lowly” customer expects. Only what they (Home Depot) gets out of it.nnIt took 3x the amount of time to get the doors and installed. This amounts in hundreds of dollars of lost cost in heating to us. It would have been more cost, time and economically effective to support local business.nnTHIS BIG BOX COMPANY DOES NOT = GOOD CUSTOMER SUPPORT DESPITE THEIR SHORTCOMINGS AND FAILURES !! They’re ultimately out to get theirs. Customer is not important if they get their money. NOTHING has been made more clear than this situation.nnFor clarity, we bought the doors in July. Cold weather “winter” starts in Oct in Alaska. After follow ups, check ins and complaints, we FINALLY received them in mid January. This is 3x the amt of time it normally takes. Home Depot felt it only appropriate to offer WORDS of apology. They received their money so after that, they didn’t carennSUPPORT LOCAL. THIS Bog box company doesn’t care enough to take care of the customer!!

Had the primary things we were looking for where we expected to find them, or were easily findable using their Home Depot app on my phone. However, as is common with my Home Depot experience, there selection was surprisingly limited when looking for something specific. In this case, reflective tape, where they have tons of product without actually having much variety, e.g. six colors and two sizes of one type of tape when what I need is a different type of tape in any color or size.

Great staff.