Jelly Donut

Excellent selection of donuts, and they taste great too. I had a couple of chocolate iced bars filled with whipped cream. The employee who assisted us was friendly and patient with the 4 of us while we stood in shock at the sight of so much sugary goodness.

Love this place!! They have THE best apple fritter I have ever tasted. Always fresh, never greasy. Staff is constantly helpful and friendly. I was in a sling the last time I visited, and she carried my box of donuts out to my car. Service like that is rare, and I want to say a great big THANK YOU!

Used to like this place. Went on my usual donut run and they were closed for two weeks straight. Came back on December 7th and didn't realize they raised prices. 8 donuts for $18.50? That's a real deal breaker for me. There's no reason why a custard filled long John should be $3.00. Service is good, which is a real shame. The owner needs to reevaluate prices. Can't see how they'll stay in business.

Guy behind counter not wearing mask correct. Nose not covered and he literally was talking over the mask. Please do your part during this trying time. The donuts are great, will be a while before we come back.

Called in early in the morning to order 2 dozen regular chocolate and maple donuts for a birthday party for pick up later on in the day. I paid $30, which I personally feel is quite a lot for donuts but was happy to support a local business. Every other donut shop here in Grants Pass is under $1 per donut and even less than that for a dozen when it’s all said and done. When I got to the party with the donuts I opened them and realized they’re not what I had ordered but continued on with the party since it would have been a total inconvenience to go back to the store, and I really didn’t think it was that big of a deal. I have a blueberry allergy, there were blueberry donuts in the boxes. After the party I called in letting them know the order was incorrect and simply asked for a partial refund for the inconvenience. The employee I spoke with continuously interrupted me while I was talking, to the point that all of the above being explained took well over 10 minutes to complete the conversation. My husband actually interrupted the employee and asked her to not interrupt me, as I continued to have to repeat myself. The store owner actually called back within a few minutes and I was immediately met with a very negative attitude towards me as a customer. I asked her if her employee had told her anything that I had said just to keep it short and simple, she very rudely said “I’d rather you just tell me”. That’s fine. I let her know I thought it was quite a bit of money for 24 donuts and she interrupted explaining it isn’t and why. I explained the situation and she said “so you told my employee you had a blueberry allergy and you got blueberry donuts”. I said no, I told the second employee I spoke with when I explained my order was incorrect. She rudely said “no you just told me you said you had an allergy and now you’re telling me you didn’t so which is it” and began mumbling something I couldn’t understand under her breath. Very clearly not listening intently to the customers concern. She basically asked me to tell her what I wanted and I said I would like a partial refund because of the inconvenience. She asked me where the donuts were and I said I took them to the party, I wasn’t going to drive all the way back to the store just to return them, and I really didn’t think I needed too (I mean, COVID. Are you going to turn around and resell donuts that were already in someone else’s home and vehicle?!). She said “let me explain something to you, that’s not how this works. When you buy a product you return it if you want your money back. I’m not giving you your money back, I don’t have my donuts”. I offered her constructive criticism explaining that in the future as the owner of the business, she should really take complaints and listen to the customer - to which she interrupted me and said “oh so you think I’m not listening to you”. Not at any point did I discredit her, I let her know I can see her side but that the amount of professionalism she was displaying was going to end up causing her to lose customers. I understand where she is coming from but at no point did she offer anything other than a refund. She simply wanted the donuts back or kick rocks. She very clearly has zero concern for her customers feelings. I understand these are hard times, she can keep the $30 I really don’t care at this point. Just know that if you go here and you have an issue, it will not be resolved easily, if at all. I really feel that she escalated the situation and made it a lot bigger than it needed to be in the end.