Keating Furniture + Mattress

The sales lady that helped me answered my questions, was not a pressure sales person, but knowledgeable about power chair features. We agreed to a price and she gave me a realistic time frame for shipping and delivery that would work for both of us. I would give her and Keating Furniture 5 stars but I haven’t received power chair yet.

I was greeted at the door by Mark Townsend. He was very nice and knowledgeable about the inventory at Keating Furniture and Mattress. I was interested in buying a recliner and a couch. He listened to what I was thinking of and really tried to connect me with the right product. I’m very excited for my new furniture to come. I would shop here again.

The people that work at this store are all so wonderful. Ryan was so helpful at helping me find the perfect recliner for me! No pushing, no making me feel rushed towards a purchase. Overall I had a wonderful experience and ended up with the perfect recliner, I couldn't be any happier! From the salesman, to the great lady at check out, to the nice fellows that loaded up my purchase into my vehicle, I have nothing but good to say! Thanks so much and I appreciate you all! I will definitely purchase there again.

The store is comfortable and beautifully decorated. Stewart provided just the kind of service I look for from any business. He was helpful but not pushy. When we told him what we were looking for he pointed us on the right direction, then stood back and let us browse. When we had a question he was quick to respond, then left us to keep looking. When he saw us trying to compare the color of two items that were no where near each other he snatched up the end table and carried it to the other piece so we could see them in the same light and side by side. Others could take lessons. Later when we called the store after returning home to do some measurementsnStewart was off work so Steve helped us and he was of the same cut, very helpful and pleasant.

A couple of weeks ago I was in the Keating store and ended up purchasing 2 lazy boy recliner chairs. After getting them home realized they weren't the color I had chosen. I called and visited with Travis. I haven't had this great of customer service in a very long time. He and Shamai were so.helpful in making sure I get what I want while making me feel comfortable sending chairs back. Mark was also very helpful. I would DEFINITELY recommend to anyone who wants GREAT customer service to visit this store.