Xhale Day Spa

I went in for a facial today. I was told to be there at 1:00 pm. I walked in the door promptly at 1:00 pm, where no one was available at the front desk to check me in. It took a few minutes to do my paperwork, which I wish I was informed about. I would have been early to do so, as to not cut into my service time. My therapist did not escort me to a room until 15 minutes after I was checked in. The facial did not begin until 1:20. The service was nice. She seemed to preform her job just fine. However, at 1:50 it promptly stopped and I was told my time was up. So my total facial time was 30 minutes. I was charged the full $60.00 for less than half of the 1 hour service that I booked and paid for. I was very disappointed.nnI will not go back, and will not be recommending this spa to anyone that I know.nnUpdate: 4/12/2021nnI received a phone call from the owner regarding my experience, in which she explained, ad nauseam, that my entire experience was a miscommunication and my own fault for not understanding how scheduling works. Thank you for the follow up. Instead of just agreeing with me, she began to nit-pick the exact minute that my facial started, and how many clients went to the bathroom before or during my appointment (which was never me).nnIt's worth mentioning that they did nothing to try to compensate me for my wasted time, or to try to make it right by offering any kind of redemption facial or treatment. I will not only never return, but will now strongly encourage people not to go to this spa. They have terrible customer service. They harass their customers on the phone that leave online reviews, and take zero blame for anytime that occurs at their establishment. However, the customer is always wrong. Isn't that how the saying goes...??nnThis message is for the owner: When calling customers about their good or bad experiences with your spa please ask them about their experience and what you could work on as a spa. Accusing someone of how they perceived your company is not going to solve the problems that you have internally and is usually a solid representation of other customers experiences that are too afraid or busy to speak up about.

My experiences at Xhale over the years have consistently been awesome! I go to Xhale for a variety of different services and have never been disappointed! The atmosphere is welcoming, relaxing and clean and the staff is so friendly and helpful. I've never had a massage, facial, manicure or pedicure that wasn't top notch. I love the renovated building on 1st street and am so happy to have such a wonderful spa to enjoy in Idaho Falls. Well done Xhale!

EMILY was freaking amazing!!!! I’ve had massages all over the country...NYC, LA, Austin, Jackson Hole, Sun Valley, etc. This 80 min massage was, without a doubt, the best I’ve ever had. It’s very clear that Emily loves what she does by how it translates into her massage experience. I will definitely be back. Thank you!!

They worked out sore spots with a deep tissue massage from a horse wreck that i didn't even know i had

What is a very relaxing place very well-managed. Went for one of their packages massage pedi and manicure everything was excellent. At reasonable prices. They also have couples package with the jacuzzi tub.. jacuzzi tub which I will say I spent 30 minutes in and is excellent too..ud83dudc9cud83dudc9c very relaxing atmosphere.. and also love the location. Ladies a must do if you live in the area. And men great gift packages with Valentines coming up and all hint hint..ud83dude09ud83dude43