Map
Detailed Information
- Place Types Embassy
- Address 1001 Heavenly Village Way, South Lake Tahoe, CA 96150, USA
- Coordinate 38.9560698,-119.9436331
- Website https://www.marriott.com/hotels/travel/rnogr-grand-residences-b
- Rating 4.6
- Compound Code X344+CG South Lake Tahoe, Calif
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
Horrible experience trying to check-in to this property. I stay at dozens of Marriott Properties to the extent of achieving Elite Status and have never had such a difficult time with the front desk personnel. I understand when you are having a bad day, it is easy to take it out on customers, but please remember, we are the ones paying your paychecks, at the end of the day. Clark was very disrespectful, from beginning to end. We gladly drove another 30 miles in the middle of the night and took our business to another Property that actually appreciated our business.
Really great location, friendly staff and awesome amenities! Had a two bedroom with full kitchen and dining room. Gas fireplaces in the rooms to help keep it warm. Highly recommend the hotel.
The stay itself was nice, however money is all that matters to this Marriott location. I needed to leave a day early due to storm that was hitting the area Sunday evening. I wanted to make it home safely and leaving on Monday would have been dangerous. I checked out before 3pm on Sunday and was told by the check out person that I would receive a full refund for the unstayed night. He said I just needed to call and it would not be an issue. I spent 2 hours on the phone only to have the manager, Nate, tell me a refund was not possible because house keeping could not get to my room in time... so I guess their schedule is my fault and cost me $319. He said he had to make sure the owners got their money. Will never stay with Marriott again.
Excellent place to eat and hangout with family and friends
Great place. But I recommend you only stay for the weekend. We had problems with the hot water and then we could not get hot water for the whole trip. It is tolerable for only a couple days.
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