Good Shepherd Flooring Center, LLC

Terrible customer service. Do not shop here, save yourself time and headache.nI ordered 2400sq ft of LVP, upon instillation of the first 200sq ft I had major concerns with the product and felt it was faulty. Ed and Jason came out and said it was my instillation error and that the product was good.nI again attempted to install but the product was not laying as it should.nAfter a few exchanges about the flooring and me asking to return the faulty product under warranty, Ed was very rude. He belittled me and even said he had to stop a conversation at one point because he had become angry.nExtremely unprofessional.nHe accused me of changing my mind and that the reason I wanted to return the flooring was just because I wanted to go to Home Depot or Abby. He insisted the product was good, I was incapable of installing it, and the manufacturer would not warrantee it.nAfter being completely disrespected and getting nowhere, I installed the flooring in my home. For my family financially, it was better to install the flooring rather than of throwing away $10,000.nMonths later the flooring was coming apart.nI decided go above Ed to the dealer and the manufacturer Tri-West. They sent a representative to my house and agreed it was a faulty product. They asked why I hadn’t brought up my concerns when I installed the product.nIn the end they sent me 2400sq ft of new product. It went in seamlessly with no problems. It’s beautiful and we love it.nBeware of “Good Shepherd” flooring.

I didn't go in to the building only called and inquired about some flooring. However the employee that I spoke with definitely knew what they were talking about and was very helpful and kind.

All smiles during the sale. No effort in the installation and follow up. Super unprofessional. We had a terrible experience. I was told it would be a one day, possibly two day installation. It was 5 weeks before the job was complete. Comedy of errors - you get the picture. SHOP ELSEWHERE

Good quality materials and knowledgable staff.

Great selection of flooring, cabinets, countertops. Great pricing!!!!!!