CubeSmart Self Storage

This is by far the cleanest storage facility I’ve ever walked through and or used. Inside as well as outside.nBeth, and also Mary, have helped in so many ways and are quite patient. When time to downsize to a smaller unit Beth walked me through the many options and all were so clean!!! Dead of winter and no debris or even leaves messing up the outside.nThank you Beth, and Mary.

Beth is great. She is always helpful and says hi every time I visit. She goes up and beyond what is expected of customer service. Other places should model their customer service attitudes and work ethic after her. In this day and age, to find someone so compassionate and understanding is no easy job. She is a great asset to Cubesmart and one of the reasons I keep my stuff stored there. The grounds are kept clean and it is evident for I am there often, to see Beth sweeping dusting being patient with folks on the phone and riding and checking on the grounds. She takes her job seriously and never hesitates to share a smile. Very very valuable employee.nKeep up the great customer service.

Very friendly management & customer service. Easy sign up process.n**[UPDATE 12/21/20] Very quick response to my initial review (below) from store & district management who apologized again for the inconvenience. Also confirmed that a technical issue with my access code has been resolved & tested, and assuring me it will work next time I need to use it.**nUnfortunately we had to call customer service on the day we signed up and moved in. Had to leave & return later same day with a second load, but the access code assigned to me would not open the gate. After a bit of a delay, customer service was able to give me a temporary access code which got us in.

Guess I got unlucky after looking at the other reviews, as many of my items in unit 278 were covered in mold after about 45 days in the early summer. I noticed my clothes felt damp after a couple weeks so I took them out, but what I didn't expect to see when I came back a bit later was that many of my belongings were covered in mold including an expensive pair of leather shoes. Even some soft plastics stored in bins such as cables were coated in mold. I should have paid more for climate controlled storage. The company recommended I file an insurance claim, but I had already thrown away most of my things without taking pictures because I was so grossed out, so I never filed. The lock they gave me was also too small to fit on the door, which I noticed after they were closed and I had already moved all my stuff in. Overall just a really negative experience. On the plus side, they did give me a larger unit than I requested.

The level of service and responsiveness from the CubeSmart team was always great.