Ashley HomeStore

Do not EVER purchase anything from this place. It has been chaos every since I made the purchase. First, the set delivery date they gave me came up and they hadn’t contacted about a delivery time frame, so I called the store, turns out they never added a delivery address to my purchase.. so booted to the back of the delivery line. Next, they gave a delivery date a month later, show up to deliver the couch and never even knocked on my door to bring it in. The only way I know they were here is I saw them backing out through my window. I have called 25+ times to try and figure out what is going on, everyone says they will call me back and I have yet to receive a call. Now they have that I wanted a refund on my account instead of a redelivery. I never once asked for a refund. I will be getting one now though. This has been AWFUL and the worst experience ever. I have been without living room furniture for over a month and made this purchase THREE MONTHS AGO, and paid in full at that time. I would for sure give this less than 1 star if able. Please save your time from them!!!!

This is the first time I have ever had to leave a review of a business in Bowling Green. Dealing with Ashley has been a horrible experience. We ordered a bedroom suite in June and we were told delivery would be in July. We knew that upfront, so when they called with the delivery date, we went ahead and got rid of our old bedroom suite. Well come to find out, the automated system and everyone that works at Ashley were completely clueless. The bedroom suite was not available for delivery on the date they told us. So we were sleeping on the floor with clothes everywhere. Nobody seemed to know when the suite would be available. Our salesman moved to a different job (Understandably) so we had no point of contact other than the manager who had no real answers. So, eventually we did get part of our order delivered, but it is now the end of September and we still have not received the bed frame. I have tried to call all morning and not one person will answer the phone. If I could leave zero stars that's what they would get.

I have been a long time customer of Ashley Furniture with zero issues.nnI went to Store # 007 in Bowling Green, KY on 9/12/2020 in search of a twin/full bunk for my 7 year old.nnUpon arrival the manager directed us to a sales rep that has been nothing but kind. There were no displays of bunks in the store so she pulled up one online for $398.99. Item # B106-56. I said we will take it. I also found a kitchen table that I liked while I was there that was on display GORGEOUS . I already had a synchrony account so they were offering 60months 0% interest.....that day was great.nnThe ISSUE arises the next day 9/13 when my son wanted to show his grandmother a picture of his bunk bed. I pulled up Ashley furniture’s website and the same bunk bed is listed for $222.99 ($176.00 less) So that had me curious if the kitchen table and chairs I ordered were listed cheaper and they were listed $149.09 cheaper online. I sent the screenshots to the sales rep inquiring about it. She stated that she would speak with the manager or guest experience manager to get it resolved. She was very nice.nnOn 9/14 I had not heard anything so I texted and asked if she was able to look into it. She stated that synchrony would not allow price matches with 60 months but a shorter term may be an option. When I contacted synchrony the only stipulation to 60 months is a $1499 purchase so I told her that. I said why can't you get my total down to $1499 before tax? That wouldn't even be getting the bunks for 222.99.....That would be knocking off $149.99. They won’t offer a thing to make it right.nnI have also emailed Ashley furniture with zero response. This weekend I am going to look for both items to purchase and pay the cancellation fee just due to the lack of customer service. I already overpaid $325, whats $200 more?nnAdvice to anyone that took the time to read this is DO NOT PURCHASE IN STORE... go view the items in store and order online! RIP OFF

Everyone was friendly, Caleb was very helpful and we found everything we needed in store.

My husband and I went in today looking for a living room suite today in the Bowlingreen KY store! We dealt with salesman Juan Miner! He found just what we seen online that we wanted, matched the online price and we made deal within 20 min. Signed papers and paid and was out of the store in less that 30 min total! Will definitely go back!