Map
Detailed Information
- Place Types Spa
- Address 1190 Polaris Pkwy, Columbus, OH 43240, USA
- Coordinate 40.144902,-82.9870938
- Website https://www.handandstonecolumbus.com/
- Rating 4.1
- Compound Code 42V7+X5 Columbus, OH, USA
Openning hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 9:00 PM
- Saturday 8:00 AM – 8:00 PM
- Sunday 10:00 AM – 6:00 PM
Photos
Reviews
I had a massage with Miranda and a facial with Tyler - both absolutely amazing! The spa was so clean, inviting, and relaxing. All employees there were so very kind and caring. I was so comfortable and relaxed during both services. I signed up for a membership which will most definitely be worth it! :)
I had a Brazilian wax, 60min facial, and 60min massage and was completely underwhelmed.nnBrazilian wax: I like that they used soft wax, I find it to be less painful that hard wax. However the wax job was not thorough. I found several spots that needed to be cleaned up. The wax was also handled and placed on the skin clumsily.nnFacial: I enjoyed the ambiance and face massage (fell asleep because I’ve had a very busy week) but the actual facial was not good. My last facial at another spa, I left with my skin looking softer, supple, and radiant. This wasn’t it. I washed my face when I got home and it looked better.nnMassage: I was genuinely looking forward to this. Unfortunately it wasn’t great as well. Felt rushed. I had painful pressure on nerve points but no pressure on the meatier parts of my body ( arm, legs) it felt like I was just being doused with oil.nnI hadn’t been to a spa in years and my favorite Spa was booked so I came here hoping it’ll be a new favorite. Unfortunately, I left not loving the experience.
I had a 2 hour massage with Raquel which included hot stones and cupping. She was super nice with real good customer service and made sure she focused on all my issues which I have a lot. She applied very good firm pressure which I loved. I am a professional cage fighter and my body needed this massage very bad. I’ve had well over 20 professional massages and this one was by far the best. So good I bought a membership right after my massage. I will definitely be back and made sure I told everyone at my mma gym. Thank you for your time!
I was given a gift certificate for Christmas for a massage. I called to schedule and found the person on the other end of the phone to not be very unfriendly almost as if she could care less that I was calling. I scheduled my appointment anyway. Once I arrived they said that they didn’t have me scheduled but they could squeeze me in. Now I’m thinking OK weird. The massage was just average nothing that my husband could’ve done at home! I wasn’t super impressed and I’m only going back because I still have some left on my gift certificate. I’m going to a different location to see if the experience is different if it isn’t I definitely won’t be going back. They definitely need to train their front staff on being more customer service friendly more organized and Massage Therapist need to be trained better
I’ve been to the Polaris location 3 times for massage and it’s just super poor quality. Not worth the price. I get way better purchasing a Groupon massage and it’s cheaper. The massage I had there last week was by far the worst I’ve ever experienced. I get massages 3-4 times a year. And not normally here. I requested a Swedish massage and it was NOT a massage. It was rubbing oils on me with zero pressure. Literally just putting coconut oil on me. I mentioned it multiple times if she could apply heavy pressure. It just couldn’t be delivered. She tried, but i feel she should be matched up to people who do not want pressure in massage. Her name was Raquel. Super sweet but not for me. She can’t even do knots properly. I can rub out my own better. Very disappointing. A recommendation to Hand Stone; look at the patient’s preferences on the form you make us fill out and match the masseuse based on our preference. This is the second time I’ve been disappointed with the service.. 2 strikes out of 3 visits.nI’ll take my business elsewhere from now on.nDo NOT recommend
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