Square One Salon & Spa

I was obviously disappointed that I have an upcoming event and could not get a full set of highlights and low lights today but I did appreciate the way they handled the situation. Essentially Alyssa wasn’t comfortable the colors I chose would come out the way I wanted for nearly $300 I was about to spend. While some salons would leave it at that or waste your money, Alyssa offered to apply a toner to cool down my current color. I don’t think it worked much but the effort and time to do it, shampoo, dry and all complimentary showed me I was in a professional salon. As I walked out she handed me a gift. I appreciated the experience and it really showed they were more concerned I wouldn’t be happy than not willing to spend time trying to make me happy. For this I will return to try again and add an extra tip for Alyssa.

First time going there today to get my haircut and eyebrow done. It’s very convenient for me cos I live in the same building. They did a great job just getting everything done in a timely manner. There was a little glitch with my reservation but it’s not a big deal for me personally. However, they really went above and beyond with their service and tried their absolute best to guarantee a great experience. If you are looking for a salon that’s tidy, clean and professional with customised service, look no further. I would recommend it to anyone with a heartbeat and my husband said thank you guy for taking care of the situation and we are satisfied and surprised. Thanks everyone I have encountered today for making it a special day for us too.

Ill start off with the positives:nSuper friendly staff.nGot my hair cut and styled and it turned out the way I wanted. No complaints there at all... So far.nnNOW FOR THE NEGATIVES:nScheduled online for a Monday appointment. The system glitched and set me up for the wrong date despite receiving multiple confirmations with the date and time i chose. I arrived and this is when i found out about the error. I don't blame the staff at all for this. I rescheduled for the same day.nHere is where things went down hill. The nail tech was really friendly but... BUUUUUT I wanted acrylic extensions and she said she prefers to do gel. I thought this was what I want not what she wants? I was forced to get gel. Showed her how long i wanted the nails. I would have said something but i thought she was still trimming and shaping. WRONG! she started painting and I just didn't have the heart to make her stop and trim them more. Im not familiar with the process of manicures like this. She didn't ask if the length was ok before she started to paint. This is why i thought she wasn't done.nOnce I got outside in natural light i noticed the big flaws. On my left hand the paint was so lumpy and one nail was really crooked and misshaped. Really ugly. Paid $80 for ugly nails. took forever as well. almost 3 hours.nHere is the big kicker:nOnly had them for 4 days and they are already broken. Ring finger nail cracked near the bed of the nail and broke off. i have half a nail. Had to file and clip them down last night because the length was unbearable.nnFYI: I protected my hands with gloves to protect them from water. That doesn't preserve them. I thought id have them for at least 2 weeks. NOPE!nThis is why I wanted acrylic. I told her this.nnIf you get your nails done here... beware! Maybe ask for someone who has more experience. Im sure other techs do a better job.nnAgain, I recommend them for hair cuts. Not for nails. If my nails had been done better and lasted more than 4 days I would give 5 stars.

The best pedicure and manicure I've ever experienced! The staff are really kind too. Shout out to Madison, Heather & Justin

Great time with experienced professionals, I recommend this to absolutely everyone!