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Namco Pools

2524 South Rd, Poughkeepsie, NY 12601, USA

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Detailed Information

Place Types Furniture store
Address 2524 South Rd, Poughkeepsie, NY 12601, USA
Coordinate 41.6617696,-73.9284731
Website https://www.namcopool.com/
Rating 3.7
Compound Code M36C+PJ Poughkeepsie, NY, USA

Openning hours

Monday 11:00 AM – 7:00 PM
Tuesday 11:00 AM – 7:00 PM
Wednesday 11:00 AM – 7:00 PM
Thursday 11:00 AM – 7:00 PM
Friday 11:00 AM – 7:00 PM
Saturday 11:00 AM – 7:00 PM
Sunday 11:00 AM – 5:00 PM

Photos

Reviews

Kara Smith (03/25/2021)

Anthony at the Poughkeepsie store is such an amazing salesman.. he’s very inviting and definitely got me interested in getting a new hot tub. He was so specific about details and so thorough explaining the process of buying and delivering. I really appreciate when people do their job well!!!

Ashley Scelia (05/25/2020)

We had a great experience at Namco, Poughkeepsie thanks to the manager Chris. During a pandemic, apparently everyone wants a hot tub and a pool! Despite, being so unbelievably busy, Chris went out of his way to make sure our experience was an absolutely positive one! Karen from Corporate delivery was also a huge help in making sure we got our hot tub delivery date as promised. Thanks for such a great buying experience!

Tara Sarlo (06/30/2020)

We ordered a pool during the pandemic (like everyone else, apparently). We had some issues due to miscommunication and availability of products with corporate offices. Ray and Chris, specifically, in the Poughkeepsie store went above and beyond to make everything in their power to make things right. Ray and Chris have been very polite, (extremely) patient, accommodating, and personable during the entire process, even offering to drive products/parts to our home when items promised were not available. We will be going back to Namco because of the great customer service for all our pool needs.

Don Mayer (10/07/2020)

Destiny, the store manager has been extremely helpful in assisting me work through some delivery coordination issues with a purchased pool. Extremely professional and responsive.

linda rodriguez (07/23/2020)

It saddens me to write negative reviews but am concerned for people who have purchased pools after May. We purchased in May with the promise of a 14-working day arrival. Well, that never happened.nI received our pool two months later without the pump and filter. I had to borrow from a friend who had an extra one, thank goodness. Also the pool installers are backed up or cannot answer/return calls because of the high demands to install. We were very patient on waiting for the pool but it's not fair to the customer when the pool arrives to be told the pump and filter are on backorder. The sales associate when spoken to said he too was upset that Namco would send the pool out with the order incomplete. We finally had the pool installed - which by the way is our second pool from Namco purchased 13 years ago, with no problems- these installers were overpriced and didn't even try to flush the pool with the deck, now I have to fix the deck because it just looks awkward. They didn't even clean up. Pool is up and running and still haven't received the pump or filter. We are now at the end of July.

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