The Original Mattress Factory

I am a long time customer and have been 100% happy with my purchases up to this point. I am currently sleeping on my second king orthopedic pillow top mattress. I love it and just purchased a 3rd. The recent purchase of the supposed same mattress has been nothing but painful. The mattress is levels softer than the previous mattress of the exact same model. I know because I test them side by side and one I love and one gives me a sore back. This business does not offer any trial nor can you return the mattress so here we are stuck with a $1000 mattress that is not like the others I have purchased. They did offer to have us bring in our mattress so they can deconstruct it and then they can deliver it back to us. (2-3 days without our mattress). What is the point of that? How would I know what I’m looking at? I offered to bring both mattresses in so the could compare them but they said they would not entertain that. So after 5 mattresses from the same company, I will no longer do business with this local vendor. There is clearly a trend here, given the reviews. It is clear they have significant quality control issues and it will be hit or miss on wether you get the mattress you want. There are way to many options out there to take a chance with this company. In summary, poor product control, poor customer service and an outdated business model. Buyer beware!

I was very happy with my experience at this location the gentleman that helped me was very professional and helpful to make sure I was satisfied with my purchase I give this five stars forsure thanks again

Had an amazing experience at this location! We love our new orthopedic king mattress. Highly recommend.

Very knowledgeable great customer service

Bought an orthopedic mattress from Original Mattress and couldn’t be happier. Salesman was very helpful and knowledgeable. Prices are comparable to everyone else and the best thing is you can flip the mattress. I will definitely be back for my next bed.