Massage Envy

I went to this location today for a facial. Excellent front desk staff, very welcoming and friendly.nnLinda was great! She was very thorough in explaining what the treatment entailed, and gave great suggestions for my daily skin care routine.nnI booked another facial with Linda, and I’m excited for my next visit. Definitely recommend Linda, and this location! ud83dude03

Very relaxing professional atmosphere. This is the best Massage envy location, in my opinion.

I just went here for the first time yesterday and Robert was my masseuse. I thought that they were taking every precaution to keep clients safe during the pandemic and everyone at the front desk was friendly and helpful and made me feel welcome. Robert was phenomenal at what he does and really took the time and care to make sure I got the most out of my appointment and made sure to take my comfort and safety into consideration. Robert even explained a lot of things and answered all of my many questions. Top notch service all around and I will most certainly be back again! Still feeling rested and relaxed today! I did see some comments about being pitched a membership for future visits and this being a negative experience. I was gently pitched a membership, but in to way did I feel overly pressured or put on the spot and I was able to say I was not ready to sign up today and that was the end of the conversation. I have worked many places where actively encouraging memberships or services was part of the job, and this seemed to different. Totally respectful and I am interested in the membership I just can not bank on my economic stability so am unable to commit at the moment. Again all around top notch service from everyone, and that is the only reason I am taking the time to write a review! Thank you Robert and thank you to all the helpful staff.

DO NOT SIGN UP FOR A MEMBERSHIP. You might be tempted, but under no circumstances should you do it. It's jumping through hoops to cancel and the managers at this location in particular are not true to their word. I froze my membership due to safety concerns during Covid and was told that I would receive a call before my account was reactivated. Never got a call before they started charging again. Then, when I did fully cancel, they don't want to stick to the written terms of the cancellation agreement, which state that you have 60 days to use accrued benefits. Instead she said my account is totally inactive and I can't use any more unless I reactivate, even though their written policies state differently. Unclear communication, they pick and choose their policies to suit themselves, horrific customer service. Avoid at all costs.

Emily provided incredible empathetic customer service especially important in this trying time of Covid-19. Thoughtful, respectful and helpful and listened to my needs and concerns and worked with me to find the right fits. A+++