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McLaughlin's

42200 Grand River Ave, Novi, MI 48375, USA

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Detailed Information

Place Types Furniture store
Address 42200 Grand River Ave, Novi, MI 48375, USA
Coordinate 42.4792262,-83.4637265
Website http://www.mclaughlins.com/
Rating 3.7
Compound Code FGHP+MG Novi, MI, USA

Openning hours

Monday 10:00 AM – 5:00 PM
Tuesday 10:00 AM – 5:00 PM
Wednesday 10:00 AM – 5:00 PM
Thursday 10:00 AM – 5:00 PM
Friday 10:00 AM – 5:00 PM
Saturday 10:00 AM – 5:00 PM
Sunday 12:00 – 5:00 PM

Photos

Reviews

Antionee Stewart (08/23/2020)

The furniture is very nice looking, but the customer service is terrible! There where 3 salesman on the floor one reading a newspaper, one on the phone checking their email and another helping 3 different other families. Even if you do make an appointment there still would be a 30 min wait time. When my family and I did receive help we didn’t have as much attention time or patience as the other families did. As much money my family would’ve been spending at this place I would’ve expected the equal amount of respect but I didn’t. Thanks Randy for showing my family and I what customer service shouldn’t look like my family and I won’t be returning!

Kevin Miracle (09/08/2020)

decent selection, nice staff, very pricey.

P M (08/14/2020)

Nice quality furniture and zero pressure sales. Terri is great

K C (09/22/2020)

Great furniture and decent prices for amish made

B Rose (07/08/2019)

Great quality, horrendous customer service! It’s really too bad that the manager, Al Frazier, was so rude and unaccommodating, as he has lost his salesman future commission. We ordered a table and chair set. The company made it wrong, it was written up correctly. We asked that since it took four months to get in the first place and it was wrong, then another two months, would they take some money off. Nope. Al actually yelled at me over the phone. It’s not my fault they have a small profit margin, you do what you need to do in order to keep customers. We own a business and yes, sometimes we have to swallow a little to keep people happy. It’s what you do as a manager/business owner. Al was so disgustingly rude to me that I will gladly take all future purchases elsewhere. Beware.

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