The Home Depot

Had everything I needed.

Ordered 4 interior doors from Home Depot. It took a month for a installer to come measure. Over a week to contact me after measurements, and then install was over 2 weeks out! Fast forward to the day before install. I Get a call confirming that I will receive a call no later than 10am with my install time the next day, and to make sure driveway and sidewalk are cleared and salted (Michigan in January) I contacted my babysitter (I have 3 children 5 and under) and confirmed with my employer I was taking the day off. Morning of install I did as requested and prepared the area that was going to be worked in only to receive a call at 10am saying my back hurt and the earliest I can get there is Saturday, if you can’t do that day I don’t know when I can do it. I have since spoken to Home Depot and was essentially told well take the Saturday that’s the earliest they can do it. HOW UNPROFESSIONAL! Even when I stated Saturday is a very busy day for me and I didn’t know if I can get the kids out of the way with a babysitter, it was reiterated that Saturday is the only day they can guarantee install. Never once was I asked what day is best for you or what can we make work. I am so disappointed and really am tempted to cancel the order. I will update as I haven’t cancelled yet. As of now I would advise to work with a more professional company that realizes you have to make arrangements as well and rescheduling last minute isn’t just not a big deal and when you’ve been waiting almost 2 months it’s extremely unprofessional!

Has everything you need for your home improvement with great staff assistance

Of all the home depots I've been to, I think the staff here is the friendliest I have met. And they are incredibly competent and able to help you find what you need. (Shoutout to Ken for helping me find the fitting for my gas lines that Lowe's neither carried, nor knew what it was.) I'll not be going back to the Lowe's again. This is my home improvement store.

I had an issue today with a tool comb kit I purchased. The employees were doing their jobs and I understood there was nothing they could do. I asked for the Manager and a gentleman by the name of Josh arrived. It was something out his control as well but! With a little work he took great care of me. It took some shuffling but I was very pleased with his service. I wish I could’ve shaken his hand. Thanks Josh. I believe he was the Asst Manager.