Sleep Number

This place is wonderful the sales person Joe is amazing he was very thorough and knowledgeable and helped my parents find the bed best suited for their wants and needs to help them sleep comfortably thanks Joe keep up the good work!

Jass Sutton helped us and was informative and knowledgeable about each product available giving us pros and cons with each model available. Overall a great experience with no hard sell ud83dudc4d

Some minor mixup but the best mattress people so far. Great delivery guys ! They got a nice tip . They really went the Xtra mile.

Jim is the best! He was so kind and helpful even when I came to the store right at close time. He helped me find the perfect pillow. Today is the first day I’ve waken up with no neck or back pain! Everyone needs to go see Jim. He’s so knowledgeable! I can’t wait to get the sleep number bed. Thanks again Jim!

We had a good experience with Joe the manager of the Troy store.nOur difficulty is with the customer service and the delivery service. We purchased a top of the line memory foam bed. It was extremely expensive. We so looked forward to sleeping on this wonderful bed.nWe were supposed to receive the bed on September 1 we had read in some of the reviews that people love their bed they had problems however with the delivery service. It was stalled by three weeks. On September 1 , the day of our delivery we received a phone call saying that this bed would be delivered on the scheduled day in the timeframe that they had given to us .We thought we had avoided any kind of difficulty with the delivery . We were on vacation and we were racing back to make sure that we were home in the slot of time frame , three hours that they said they were going to deliver the bed. On our way back we got another phone call from the delivery service saying they had lost our shipment. Next available delivery date was September 23 three weeks after the initial date and we were supposed to. This was exactly the same problem that people encountered. This meant no bed for us for three more weeks. That was unacceptable. We canceled the entire order, including our sheets and mattress cover specific to this king size bed. We purchased with American Express and got a full refund.