Ferguson Bath, Kitchen & Lighting Gallery

What was promised for shipping failed. The shipper was impossible to reach. Literally hours spent waiting on the phone to schedule delivery. The packed sat locally for a week. It was delivered broke. Amazon offers the same product (toilet) 3 day delivery.

Excellent place! Beautiful big show room and friendly staff! We went to the back parts section...and the salesman, 'Michael Cesaro' helped my husband and I tremendously, picking out a shower head system for our new shower!nA great friendly....joking type of guy! Made our experience great!! Ty Michael!ud83dude09ud83dude0anHighly recommend that place!

Great experience shopping for fixtures/tub/toilet/sink for our bathroom remodel, until you need help with a return and reorder. We purchased our items in February but, due to Covid, our bathroom remodel didn’t start until July.nnWe contacted our saleslady because the original pedestal sink we ordered was too big. We would like to return it, and reorder a smaller one. She sent us an email of 4 different options, all of which were too big. After leaving several messages for her to call us back, sadly, I had to contact the store manager just to get a call back from her to resolve our issue. Once she called us back, we picked out a new pedestal sink with her stating the sink was in a Kentucky warehouse and would take no more than 5 business days to ship to the Troy warehouse. (That nonsense of the initial call to her, to ordering a new sink took 8 days). In the email she sent us with our new receipt, she stated she would contact us once the sink came in, to set up a delivery date.nnTwo weeks later I call Fergusons to check on the status of the pedestal sink only to be told that yes, it was in, sitting in the warehouse.nnBy the time the sink was delivered and installed, we figured, due to the incompetence of our saleslady by not returning our calls, or calling us when the sink came in, she delayed the completion of our bathroom by 2 ½ weeks.nnDealing with another employee to get a refund for the original pedestal sink we purchased is another story.nnIf you love added stress/anxiety and have the patience of Jobe, shop Fergusons of Troy.

I went last week looking for options for parts (in a rush) since my plumbers were scheduled for the next day. The guys in the counter section were more than helpful, far from just giving me right parts they guided me through different possibilities and advice me on how to execute. I feel so bad that I don't remember the name of the lady but thanks ! Everybody from the team were overhearing my needs and they were jumping into it sporadically to help. Not going anywhere else never !

Paula sales consultant is wonderful to work with, and very knowledgeable.