Bed Bath & Beyond

Not much inventory.

A lot of empty shelves, and no one was on the floor to ask questions to.

Bed Bath and Beyond prices are beyond over-pricing unless u have a coupon....and even then it only bring it down to a almost normal price......

Went in a few minutes after opening to pick up an online order. Floor staff was kind, gracious, and very helpful. Managerial staff, was rude and condescending after there was a minor hiccup. While I waited, I used the restroom and was thoroughly disgusted. There was fecal matter on the walls, the the stalls were in disarray, and the role of paper towel to dry your hands was on the floor under the sink. I would assume because this is a store that sells bathroom accessories, it would be an area that they could excel in - considering we are in a pandemic and cleanliness and safety should be of utmost importance.

I placed an online order @ approximately 1:50 pm. I got an email saying my order would be ready in 2 hours. At 4:30 pm I checked my email & I hadn’t received anything so I attempted to log into the website but it did not recognize my email so I called the store & was told it wasn’t ready but hopefully it would be ready in about an hour. Since we’re in the middle of a global pandemic I consciously designated today to leave the house for errands. I get to Bed Bath & Beyond @ 6pm (with my 3 year old child). My order still wasn’t ready. The manager asked if I had received an e-mail. (Remember when I tried to log in earlier the system didn’t recognize my email). I checked while I was in the store. Still no email so I asked if I could wait since I was already there. One of my items was already pulled. The manager went to get the second one. After about 10-15 minutes he says it’s not in stock but I can have the display or he can say he couldn’t find it & I can come back & get 20% off an item at a later time. Come back? So you want me to further expose myself to this monstrosity of a virus? I told him I’ll take the display. After another 10 minutes he comes back & says they don’t even have that. I was going to purchase another item while in the store so I was still standing there. He starts explaining that I’ll receive an email saying my order is complete but that’s just for the item I picked up not the one he couldn’t find. He didn’t seem to have any compassion or remorse. He didn’t even attempt to offer anything off of the item I was going to purchase so I decided not to purchase the in store item. I proceeded to leave. I heard a glimpse of a halfway apology literally as the door opened as I was leaving. Mind you- we were already having a discussion about this for about 5 minutes and he didn’t think to apologize until I was out the door. Additionally there was a little girl in there apparently trying to exit. He was very short with her and asked her if she was lost. Then he asked her to pull her mask up (all while his nose was exposed & his mask wasn’t even all the way up) and he showed her the exit in a not so nice way. It was an overall bad experience due to poor customer service & a lack of empathy for my inconvenience.