Midwest Memorial Group

My father had plots at Oak View cemetery in Royal Oak and I had to deal with them last week for his funeral. The staff I dealt with was uninformed, unorganized, unhelpful and uncaring.

I am writing because I firmly believe that excellent customer service should never go unacknowledged. On the 25th of this month I was fortunate to have been assisted by Michelle Walker. She spent a great deal of time with me reviewing and explaining numerous documents. Despite my many questions, she maintained the highest level of patience and professionalism throughout our meeting. I can’t begin to convey how much this meant to me.nnPlease pass on my sincerest gratitude to Michelle. Forest Lawn Memorial Park is very fortunate to be represented by someone as pleasant and highly skilled as Michelle Walker.

Matthew is wonderful great customer service made us feel comfortable stay in contacts with us making sure we had a cleared understanding of what we was paying for .I loved there professionalism toward my family.I am very pleased with the service I received from the cemetery and on top of everything.Their grounds are well kept up which was a plus for me. Thanks again for allowing my Dad service to go well. Only thing I didn't like was his head stone beach was missing the creamation canisters so hopefully that will get fixed but I think that wasn't there mistake but the company mistake.

Good morning, I am very happy with the face of the memorial for my mother, it’s beautiful. I can’t wait until it’s mounted on the granite at Grandlawn Cemetery and finally in place over her grave. Thank you Danielle for your diligence in making sure that this part of the process was completed so quickly. I appreciate your professionalism and the empathy you displayed. Sincerely and from the heart!

This is regarding the East Lawn Cemetery in Saginaw, MI on Holland Rd. I've been going with my husband for over 15 years to visit his Dad and Grandpa, both resting in the veterans section. For years my husband has complained about severe flooding in this section. Every year in the spring we cannot get to the graves, and every year in the winter we cannot get to the graves. The utter disregard and disrespect to the veterans is appalling. It's heartbreaking. There's others out there too, are we the only voices who care enough about these deceased veterans?! We've been given excuse after excuse for years, and finally this year we were given an address to contact, new owners. We were told there might be a tiling project in the future, but they're unsure of how many years away this will be. This is so unacceptable! It's already been too long. How do you grieve when you can't even get to the grave because it's under a foot of water?! Now an inch of ice! We went there today with a wreath, since I knew a blanket wouldn't work. My husband had to break chunks of ice off of the headstones with a hammer, standing in a foot of slush, freezing cold and in tears. To make things even worse, there's tire tracks going across my father in laws grave! I cannot wrap my head around this. I'm shocked, and deeply saddened. The staff is rude, very defensive, and quick to hand out excuse after excuse. Please, I beg the new owners to do something about this issue.