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Tim Poyhonen (02/18/2021)
I called A & L and spoke to Lori about replacing my Control Panel & buying two 7kw Elements. She gave me such a deal, I ordered a New Stove Package on a Friday, 2 weeks later I picked it up. Can't say enough about the prompt professional service. Also, this stove is made right here in the Copper Country, USA as it has been for 3 Generations. Don't settle for anything less than the best. Thank you Lori, I'm recommending you to others I know.nnTim PoyhonennHancock, Mi
Ted Sturos (11/30/2019)
Great customer service! Very responsive with email correspondence and phone calls. Called and purchased an element even though it was after normal business hours!
Judy Ehlers (04/06/2020)
Best ever,will last a lifetime.
Adam Berg (09/17/2018)
I recently bought a house with an ilo sauna installed in it. The heating element was bad, so I called this company for parts. This being a local company that is only a few hours away I thought this would be an easy fix. It took me almost a week to finally get a lady to answer the phone. Once I got to talk to someone they explained that the elements were not in stock and to call back in two weeks. They would be back from vacation and the parts would be starting to come in for the fall season. I called Back 3 weeks later and explained my story once again to the lady. All I wanted was the lady to say I have the parts, come buy them. I start to get the run around about how there is a list for parts and if I didn't email her before then I would be on the bottom of the list. She never said anything about email on our prior call. Now I was getting tired of the run around. I emailed her with my information. And it has now been a month with no response. Never been this hard to try to give someone my money. I ripped out the ilo sauna and ordered a new sauna from a different company. I will tell anyone that comes over for the next few years my story and never recommend this company to anyone! Worst local service experience in my life, hands down!
Robert Gustafson (09/28/2018)
Called ilo sauna stoves ( A & L Mfg Dollar Bay Michigan) for elements. Was told it would be 12 weeks, send an e-mail ( which they will not acknowledge recieving ) and will notify you when you are next on the list. Send e-mail, wait 14 weeks, call and ask when i might be get elements. Oh, i'll be getting some next week. Call 17 weeks, ask again when i might be getting those elements. Oh, i'm getting some in 2 weeks ( Notice the pattern here ). Call at 20 weeks, ask when i might still see these elements, you guessed it, next week got some coming in. I ask where am i on the list, couldn't even tell me. How would could i pay for these, if i ever got them ? credit card ??? No, check or cash. Check made out to her ( Lynn ) Call at 22, 23 and 24 weeks, no answer. I ordered a new stove from a reputable place ( In Canada, no less ) and was guaranteed they have parts anytime. Wow, how not to run a business? Worst customer service ever ! Caveat Emptor....and Sei La Vie...
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901 Rio Grande Blvd NW Suite G-156A, Albuquerque, NM 87104, USA
+1 505-720-3981
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