Map
Detailed Information
- Place Types Furniture store
- Address 16 Western Ave, Augusta, ME 04330, USA
- Coordinate 44.3106116,-69.7810354
- Website http://www.northernmattressandfurniture.com/
- Rating 3.9
- Compound Code 8669+6H Augusta, ME, USA
Openning hours
- Monday 10:00 AM – 6:00 PM
- Tuesday 10:00 AM – 6:00 PM
- Wednesday 10:00 AM – 6:00 PM
- Thursday 10:00 AM – 6:00 PM
- Friday 10:00 AM – 6:00 PM
- Saturday 10:00 AM – 6:00 PM
- Sunday 12:00 – 4:00 PM
Photos
Reviews
Second time at this facility. Returned due to customer service and quality products.nnNice selection of desired product.nnTwo edged blade:nPretty much left alone to wander and try various chairs. Good.nWhen selection was made, very little description of product asidenfrom being flex steel. Disappointing, but a request wasn't made tondescribe product either.nBlindsided by set up charges. Not mentioned, not expected, nevernencountered in the past. Not happy at all.nnTook a friend for a scouting adventure on return trip to cancel order. She agreed on quality and selection but also noted the associated price tag.nnTook two weeks before getting deposit back. Lots of lip service. Found a similar chair at about 1/3 the price. Highly doubt any further excursions to this business.nnStaff still pleasant to work with so long as you are giving them money. Truly unfortunate.
I bought a couch and chair in September which I love! I had looked in so many places and did not find anything close to what I wanted.I had a great experience. Everyone from the sales people to delivery were very friendly and went out of their way to be accommodating. I was so happy to be able to buy them and not have to order and wait for them. Everyone was safe snd wore masks. Highly recommend and I would definitely shop here again!
The Augusta store had a great selection of livingroom sets on display. We found several options that met our needs. We were greeted by Jenn, then allowed to wander on our own. No pressure. Once we made our decision, Jenn was there to help answer our questions and explain about sales.
Went here in early September looking for furniture as I had just moved across the country. The young man that started to help us was kind but not pushy. When he got busy with another customer, a woman came out of the blue and was rude from the moment we spoke to her. We had asked the original salesperson about the possibility of including a delivery fee in the price as I was about to make a purchase of more than one item. A couch and an expensive chair. When we questioned the woman about it she said he shouldn't have said that and that she was his manager. Well someone is responsible for his training.nI have been in the customer service industry and management for over 14 years....her demeanor and manner were not only unprofessional, she was simply rude beyond belief.nHad I not really wanted the furniture, I would have walked away.nShame on her if this is someone who is in charge. Not a thank you from her whatsoever.nThe furniture is lovely but I wouldn't recommend anyone going here. TERRIBLE MANAGEMENT!
I bought a couch and when it got delivered the base had a scratch on it, so the driver and I took a picture and he said it would be replaced. I got a call from the office manager Amanda and told me it was a floor model. I told her I never agreed to buying a floor model. The conversation of a floor model never came up and was never written on my invoice. I thought I was getting a new couch. She must of asked me 5 times did you know that it was a floor model. Anyways the way I was treated I will never buy another item from north Mattress & Furniture again and I share my story with family and friends. Amanda needs to learn some people skills. She was very rude from the beginning.
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