Furniture Superstore

Not surprised at the poor reviews. I emailed them from the website my questions and product I was interested in, got an automated response that someone would get right back to me. I waited 3 days and called, asking about the call back time, FYI, you can't even leave a message. The person said he was the manager and didn't know anything about the emails, as if he was unaware of the service, I literally read the email back. I told him what I wanted and gave my number, he said he would look into the email and get back to me. He was very short with me. Didn't even want to know what I wanted. Very poor customer service. I wasn't completely surprised due to a similar experience with this company in the past, just thought I'd give them another chance. He never called me back, 3 more days went by and I followed up, like remember me, what happened ?? Telling me how busy he is and that there was no email, yet I could recite the whole thing back. A joke. Then to top it off the listed items he said were out of stock and could take 3 months to get. I first offered to pay over the phone, was told that they don't take card's over the phone. Anyone who takes credit cards can certainly do phone orders. I mean there way behind the times, no answering machine, no credit card over the phone to secure the order, saying that you have to come to the store. I will never wast my time with that place again !! Hope the Portland store has better management.

Ken the manager was wonderful to work with. He listened and was extremely helpful!nGlenn and Doug the two who delivered the mattress and box spring were friendly, professional and helpful and loved our golden retriever!!nThank you. We like our bed!!!

Walked in to look for a mattress with my husband. Sadly we were not acknowledged by anyone! Not even a hello. Had no idea who were staff and who were customers. No attempt was made to see what we were shopping for or help trying to navigate the large space. Prices were not great either. Definitely won't be going back.

I made two trips to the Lisbon location to shop for a new mattress and bed frame. On the first visit I found a mattress I liked and was told it was coming in on a truck that day. This was perfect as I planned to go back with my husband the next day for him to try it. We returned and was told that truck never arrived and they didn't know if it was going to. So we picked out another mattress and was told it would *probably* be in next week. We're past due to replace our bed so I wasn't willing to wait an indefinite amount of time for a new one. They talked a lot about supply problems so I asked if it took too long to get our bed in if I could get a refund and order a different one that they may have in stock. They wouldn't allow that saying something about having that bed tied up would be a problem. If stock is such a problem, what's the big deal if they wound up with the one I didn't buy??? So basically they were willing to take my money but really could not tell me when I would get my bed. They don't offer a comfort guarantee either.nnWe left and went straight to Mattress Firm. They are having very little supply problems and we bought a bed from them in 20 minutes. Their comfort guarantee is 4 months. My new bed is scheduled to be delivered 5 days from now.nnIn closing, there was nothing super about the superstore. Their prices are pretty high, nothing I wanted was available for pickup anytime soon, and they couldn't tell me when it would be. Would not recommend unless you are in no hurry for your order.

The person who sold my friend a bed frame was super nice and professional. I'd recommend this place to anyone looking for good quality furniture