Baskin-Robbins

This Baskin Robbins deserves no stars. It is absolutely terrible. They lie like they make cakes. This is the 3rd time, they got me with this. I order cakes and pay online then when I go to pick it up. There is no cake. Plus, it is hell getting your money back.

NOT OPEN 24 HOURS. AND NO ONE ANSWERS THE PHONE WHEN I CALL. Drove out of the way because Google Maps said 24 hours

I never right reviews because normally I Just brush it off as a lost on the company side. But this blew my mind and maybe I’m wrong, but I know I am nothing but right. I now this location works slow especially during the even shifts. I went there with the idea of buying a ice cream cake which I new they had because I parked in front of the store to look at there fridge to make sure they had options because of Covid not being able to go in directly . Not knowing what the options were I decided to get in the drive thru line. Which by the way they took one order at a time having each driver pull up to the window after ordering, pay , and we all watched until they fulfill the order to ask the next person in line what they wanted. Only, after the other person has driven off.So on so on and so on.... it took about a good 20 to 30 mins before I was even asked what I wanted not what I would like. I asked what kind of ice cream cakes they had available. I was told to pull up to the window which I did and asked the same question again. Then I was told automatically NO we don’t have any which I said I parked in front of your store to look towards the fridge and saw that you do have, but I did not know the options. Which then i was told they were not going to bring any to the window because it might break. Now first of this a ICE CREAM CAKE attention ICE CREAM cold and hard I’m not asking to bake then bring it to me. Second I asked what were the options. They just decided not to give any. I asked them so you guys have ice cream cakes there to sell, but are not going to because you don’t want to bring them up to a drive thru window. Which the answer was Yes....( I didn’t have the option to go inside due to Covid). What it seems to me that they did not want to walk a total of maybe 25 steps back and forth to give the options.... I will never due business there again. I truly hope you get people that actually want to work. I hope you don’t close down due to lack of employee work habits....

Very, very Slow in the drive thru line. Not that friendly!

I picked this location while driving into Chicago. I purchased a quart of Black walnut ice cream. When I arrived home, I squeezed the side of the container, and it was very soft. I tapped it on the table and the container was half full. HAND PACKED?