Bruegger's Bagels

Good quality food and almost worth the prices. The customer service is what brings it down. I’ve seen been there several times throughout years and have yet been made to feel welcome. I am vision impaired and have a hard time looking at the menu board. Today I asked if they had a paper menu and stated I was vision impaired. I was told a simple “No”. No offers of assistance so I didn’t order a sandwich but just 2 bagels. My daughter ordered a sandwich and 2 bagels with cream cheese. When we got out food, the cream cheese was already on the bagels. She wasn’t even asked if she wanted a cup like they usually do and my bagels were just thrown in the bottom of the bag not even wrapped in cellophane like usual.

Today was my first time going to this brueggers location. I was waiting in line because it’s about 8 am so slightly busy. The young women working the register asked her manager for help and the manager responded with “you know how to do this, I’ve shown you seven times” in a rude and condescending tone. I get it, you work an early shift, may have had a late night with kids or rough morning with the dogs. She continued to give no compassion towards her customer service when ringing up customers at the register, not even a glance or eye contact when speaking to a customer. Although you may have been in a bad mood, you should re-evaluate and compose yourself before stepping out onto the floor of your business and diminishing your employees - and turning off possible return customers.

Food is good, but the employees have an abundance of opportunity. The same employees constantly show bad attitudes, poor customer service, and even worse body language. We will be finding other breakfast places in the future, maybe the Dunn Brothers next door?

I love the smoked salmon. Since I been trying the pescatarian diet!!

The food is good, but some of the workers here are very rude and VERY unfriendly. I walk in and they complain about having to make bacon or eggs because that’s everyone’s preference. They’re service is very slow and they do not care about customer service what so ever. I would give this 5 stars if I felt respected by the workers.