Ashley HomeStore

Beautiful store. Very nice, young lady that assisted us.

Lots of great furnishings but a bit on the pricey side

I found exactly what I wanted and the rest was easy! Aimee was awesome!!

Decent selection, good (not great) quality stuff. Sales personnel weren't too pushy.

Earlier today I did not think I would be writing a good review, I had not heard any communication about a couch I purchased a little over a month ago and was told it would be in within 6 weeks. I called customer service to check on the status and they said it was on back order and would not be delivered until August 5th. Needless to say I was a little frustrated with the lack of communication since I had scheduled a pick up for my old couch for tomorrow and realized I would not have anything in my living room for over a month. Note: had I known it was going to take that long I wouldn’t had ordered that specific couch.nnBut I called this location directly and the manager, Lauren, was incredible. Initially I wanted a refund and to take my business elsewhere. But Lauren listened to my story and instead of basically saying “tough luck” she asked my preferences for size, color, chaise location, etc. and said she would call back with some different options. She called back within 30 minutes and sent me a few different options. She ended up finding a couch that was slightly bigger and exactly the color I was looking for without any extra charge, and one that was in stock and could be here ASAP. That couch is now shipping out next week! Lauren was extremely kind, helpful, understanding and efficient. Within 2 hours the problem was solved, with no work on my end. I would definitely recommend this location being ran under her management! Great problem solving skills.