Nordstrom

I had the pleasure of meeting Josie and Lisa at one of the jewelry counters. They were so great to chat with and had some wonderful suggestions about gold bracelets. They were fabulous and really helped out! Love these girls! Thank you, Josie and Lisa! Appreciate your help!

Jane in order pick up and returns was extremely rude and confrontational throughout my entire return transaction. She just stood in front of me aggressively stating that they couldn’t resell the unworn jeans, stating that they couldn’t help me, and pushing my items back to me. She also accused me of lying about purchasing the jeans at their store. Jane did everything she could to be condescending instead of helpful. Thankfully there was another, younger woman, who was polite and helpful despite Jane’s outbursts. Together, the younger woman and I figured out my return issue and I was able to complete the transaction successfully. It merely took a bit of patience and excellent customer service. Something Jane could not offer.nThankfully the remainder of my time in Nordstrom was pleasant since the topshop girls were super kind and helpful.

Shopping for my first grandchild was super exciting and the gentleman (no name tag) was so very helpful. Even though it was closing time, we were not rushed or reminded about store being closed little while later. We had a carry out service to our car by the same gentleman. Purchased car seat.nI Recomend the store, will always shop in there even is out of my way. Thank you for great service!

Yesterday my wife and I were doing some shopping and we were in there for the better part of an hour while wearing clear plastic face masks. After we bought some stuff at the baby section, spoke to half a dozen or so staff members between that area and the cosmetics/fragrances I went to look for an open register to purchase another item.nnWell, an older lady who worked there decided to intercept me in my pursuit and tell me that my mask did not meet their “company policy” and asked me in a not so polite way to leave. Confused I asked why and what their policy is... she said that my mask did not create a seal at which point I pointed out that her mask didn’t either, to which she then became more confrontational. I promptly tossed my merchandise on an empty counter and went to find my wife and daughter.nnAfter telling my wife that I’d just been told to leave because our masks (we use the same kind) weren’t up to snuff, she decided she’d like to return the merchandise we had already purchased as a way to let them know we thought they were being unreasonable. To which a manager was called, security was called and several staff started to hover around us. They continued to escalate the situation, insist that their mask policy is clearly posted (it just says to wear a face covering), to which we pushed back that we were wearing face coverings, told us we couldn’t walk around the store to keep us contained, etc. The staff was making insulting comments (towards my wife mostly) and the manager continued to be condescending and rude. After she processed our return she told us to “get out”.nnNow we’re fairly reasonable people and had the initial employee who started this approached with “compliant” masks in hand, offered them as an alternative and wished us well in our shopping experience, none of this would have happened.nnIf your company’s mask policy is more stringent than the norm then it should be clearly posted and unambiguous. I would also recommend some training on how to approach these situations without getting defensive and escalating them. We won’t be returning to this or any other Nordstrom’s again.

I have always loved this store, especially the shoe selection. The store is always clean and well organized as well as well staffed. Someone is always available to help. That being said, customer service is merely okay. Employees have a been prompt and courtious but none I can say has been overly eager, upbeat or friendly. Shoe selection hasn't been as diverse in recent years, either... especially for the Austin market. For those two reasons I give it only 3 stars.